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Warranty Service Representative Jobs (NOW HIRING)

Mungo Homes

Warranty Service Manager

Wilmington, NC · On-site

Mungo Homes is adding a Warranty Service Manager to our team in the Wilmington, NC market! This ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Wilson Combat

Customer Service Representative

Berryville, AR · On-site

$12.50 - $16.75/hr

Warranty, Service, & Technical Support • Guide customers through the product service, warranty ... Brand Representation • Represent Wilson Combat with professionalism, integrity, and respect in ...

Wilson Combat

Customer Service Representative

Berryville, AR · On-site

$12.50 - $16.75/hr

Warranty, Service, & Technical Support● Guide customers through the product service, warranty ... Brand Representation● Represent Wilson Combat with professionalism, integrity, and respect in ...

Wilson Combat

Customer Service Representative

Berryville, AR

$12.50 - $16.75/hr

Warranty, Service, & Technical Support Guide customers through the product service, warranty, and ... Brand Representation Represent Wilson Combat with professionalism, integrity, and respect in all ...

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Warranty Service Representative information

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How much do warranty service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for warranty service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a warranty service representative do?

A Warranty Service Representative is responsible for handling warranty claims and service requests from customers who have purchased products or services covered by a warranty. They review claims, determine eligibility, coordinate repairs or replacements, and ensure customer satisfaction throughout the process. These representatives also serve as a liaison between customers, manufacturers, and service technicians, making sure all warranty terms and conditions are met. Their goal is to resolve issues efficiently while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a warranty service representative, and why are they important?

To thrive as a Warranty Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, often with experience in warranty or claims processing. Familiarity with CRM systems, claims management software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for managing customer concerns and resolving disputes. These skills and qualities ensure timely, accurate processing of warranty claims and foster positive customer relationships, which are vital for customer satisfaction and business reputation.

What are some common challenges faced by warranty service representatives, and how can they be managed effectively?

Warranty Service Representatives often encounter challenges such as managing high volumes of claims, navigating complex warranty policies, and balancing customer expectations with company guidelines. To effectively handle these situations, strong organizational skills and clear communication are essential. Building solid relationships with both customers and internal teams, staying updated on product knowledge, and using company resources or CRM systems can help streamline the process and resolve issues efficiently.

What is the difference between Warranty Service Representative vs Customer Service Representative?

AspectWarranty Service RepresentativeCustomer Service Representative
Primary RoleHandles warranty claims, repairs, and product replacements under warranty policiesAddresses general customer inquiries, complaints, and support needs
Required SkillsKnowledge of warranty policies, technical understanding of products, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, service departments, technical support teamsCall centers, retail, online support channels
CertificationsOften requires product or technical certifications, customer service experienceCustomer service experience, communication skills

While both roles involve assisting customers, Warranty Service Representatives focus specifically on warranty claims and product repairs, often requiring technical knowledge. Customer Service Representatives handle a broader range of customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Warranty Service Representative jobs near you
Infographic showing various Warranty Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Warranty Service Representative

Denver, CO • On-site

Dream Finders Homes LLC
Construction • 201 - 500 employees
Learn more about Dream Finders Homes LLCexternal

$16 - $20.50/hr

Full-time

Posted 7 days ago

Job description

The primary role of the Warranty Service Representative is to be responsible for managing the completion of warranty claims and other request received by homeowners. This includes conducting in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Schedules and organizes subcontractors to complete work on a timely basis
  • Inspects the quality of the work performed by all subs and assuring completed to quality standards.
  • Field and respond to Homeowner requests for warranty claims.
  • If necessary, schedule with the homeowner and our subcontractors to remedy the issue.
  • Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues.
  • Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction
  • Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field
  • Perform pre-closing walks with new homeownersSpend time with the Construction Team to learn the aspects of the construction process

EXPERIENCE, SKILLS, KNOWLEDGE
  • Minimum High School Diploma or equivalent
  • Code Compliance Course and OSHA/ Safety classes is a plus
  • Builder's License is a plusMinimum 2 years of customer service experience
  • Previous Residential construction or homebuilding industry experience is preferredExperience using a laptop or tablet

WORK ENVIRONMENT:
  • The work environment is representative of an office/field setting
  • The noise level in the work environment is usually quiet to moderate
  • Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:
The Warranty Service Representative is regularly required to:* Walk, climb stairs, sit, and stand.* Talk and hear at normal levels.* See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.* Reach with hands and arms.* Use hands and fingers to operate tools and other business machines.* Lift and/or move up to 50 lbs.
This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
Equal Opportunity Employer

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