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Warranty Service Representative Jobs (NOW HIRING)

Mungo Homes

Warranty Service Manager

Wilmington, NC · On-site

Mungo Homes is adding a Warranty Service Manager to our team in the Wilmington, NC market! This ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Wilson Combat

Customer Service Representative

Berryville, AR · On-site

$12.50 - $16.75/hr

Warranty, Service, & Technical Support • Guide customers through the product service, warranty ... Brand Representation • Represent Wilson Combat with professionalism, integrity, and respect in ...

Wilson Combat

Customer Service Representative

Berryville, AR

$12.50 - $16.75/hr

Warranty, Service, & Technical Support Guide customers through the product service, warranty, and ... Brand Representation Represent Wilson Combat with professionalism, integrity, and respect in all ...

Wilson Combat

Customer Service Representative

Berryville, AR · On-site

$12.50 - $16.75/hr

Warranty, Service, & Technical Support● Guide customers through the product service, warranty ... Brand Representation● Represent Wilson Combat with professionalism, integrity, and respect in ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

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Warranty Service Representative information

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How much do warranty service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for warranty service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a warranty service representative do?

A Warranty Service Representative is responsible for handling warranty claims and service requests from customers who have purchased products or services covered by a warranty. They review claims, determine eligibility, coordinate repairs or replacements, and ensure customer satisfaction throughout the process. These representatives also serve as a liaison between customers, manufacturers, and service technicians, making sure all warranty terms and conditions are met. Their goal is to resolve issues efficiently while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a warranty service representative, and why are they important?

To thrive as a Warranty Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, often with experience in warranty or claims processing. Familiarity with CRM systems, claims management software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for managing customer concerns and resolving disputes. These skills and qualities ensure timely, accurate processing of warranty claims and foster positive customer relationships, which are vital for customer satisfaction and business reputation.

What are some common challenges faced by warranty service representatives, and how can they be managed effectively?

Warranty Service Representatives often encounter challenges such as managing high volumes of claims, navigating complex warranty policies, and balancing customer expectations with company guidelines. To effectively handle these situations, strong organizational skills and clear communication are essential. Building solid relationships with both customers and internal teams, staying updated on product knowledge, and using company resources or CRM systems can help streamline the process and resolve issues efficiently.

What is the difference between Warranty Service Representative vs Customer Service Representative?

AspectWarranty Service RepresentativeCustomer Service Representative
Primary RoleHandles warranty claims, repairs, and product replacements under warranty policiesAddresses general customer inquiries, complaints, and support needs
Required SkillsKnowledge of warranty policies, technical understanding of products, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, service departments, technical support teamsCall centers, retail, online support channels
CertificationsOften requires product or technical certifications, customer service experienceCustomer service experience, communication skills

While both roles involve assisting customers, Warranty Service Representatives focus specifically on warranty claims and product repairs, often requiring technical knowledge. Customer Service Representatives handle a broader range of customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Warranty Service Representative jobs

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Cities with the most Warranty Service Representative job openings:

Who are the top companies hiring for Warranty Service Representative jobs?

The top employers for Warranty Service Representative jobs are:

What states have the most Warranty Service Representative jobs?

States with the most job openings for Warranty Service Representative jobs include:

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The top searched job categories for Warranty Service Representative jobs are:

Warranty Service Representative jobs near you
Infographic showing various Warranty Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Warranty Service Manager

Mungo Homes

Wilmington, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Mungo Homes is adding a Warranty Service Manager to our team in the Wilmington, NC market!

This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with the administration of warranty orders by processing and closing tickets, reviewing reports and following up on tickets as necessary to assure timely completion.

Essential Duties and Responsibilities: (performs other duties as assigned)

· Meets with homeowners to determine needed repairs and verify warranty claim.

· Supervises subcontractors on scheduled appointments.

· Insures the protection of area of the home being worked on as well as surrounding areas.

· Makes sure work areas are cleaned prior to leaving home.

· Participates in Customer Service follow-up with homeowners.

· Works with Production Management and other departments to resolve problems and coordinate activities.

· Evaluates project costs and maintains budgets.

· Completes all inspections required paperwork, including scheduling and payment approvals.

· Reviews warranty reports and follows up on repairs to insure timely completion. Works with sub-contractors when necessary.

· Closes out orders in the computer to maintain accurate records.

· Conforms with all safety rules and uses all appropriate safety equipment.

· Maintain clean, well organized work area.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

Apple iPad

Microsoft Office Suite (Excel, Word, Outlook)

KOVA software (preferred)

Certificates, Licenses, Registrations:

  • Valid state drivers license in good standing
  • Minimum state required automobile insurance

Company Description

The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in Markets throughout South Carolina, North Carolina, Georgia, and Virginia. While still family-focused today with Steven Mungo as Executive Chairman, Mungo Homes proudly became part of the Clayton Properties Group family of companies in 2018, and remains dedicated to quality construction, and an exceptional customer experience.

Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. A portion of each home sold is invested in each local community.

2022-2025 Top Workplace in South Carolina
2024-2025 Top Workplace in Virginia
2024 Best Places to Work in Raleigh, NC
2023-2025 Top Workplace in the United States
Specialty Awards Won for Top Benefits, Leadership, and Direction

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