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Warranty Service Representative Jobs (NOW HIRING)

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Pro-Serv Food Equipment

Warranty Coordinator

New Bern, NC · On-site

$60K/yr

Develop strong working relationships with manufacturer warranty representatives. * Identify manufacturers or programs creating excessive financial or administrative risk. * Recommend warranty service ...

Comfort Systems USA

Warranty Technician

Louisville, CO · On-site

$25 - $35/hr

Respond to warranty service requests in newly constructed commercial properties (e.g., office ... Represent the company professionally on job sites and during client interactions. * Support our ...

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Warranty Service Representative information

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How much do warranty service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for warranty service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a warranty service representative do?

A Warranty Service Representative is responsible for handling warranty claims and service requests from customers who have purchased products or services covered by a warranty. They review claims, determine eligibility, coordinate repairs or replacements, and ensure customer satisfaction throughout the process. These representatives also serve as a liaison between customers, manufacturers, and service technicians, making sure all warranty terms and conditions are met. Their goal is to resolve issues efficiently while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a warranty service representative, and why are they important?

To thrive as a Warranty Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, often with experience in warranty or claims processing. Familiarity with CRM systems, claims management software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for managing customer concerns and resolving disputes. These skills and qualities ensure timely, accurate processing of warranty claims and foster positive customer relationships, which are vital for customer satisfaction and business reputation.

What are some common challenges faced by warranty service representatives, and how can they be managed effectively?

Warranty Service Representatives often encounter challenges such as managing high volumes of claims, navigating complex warranty policies, and balancing customer expectations with company guidelines. To effectively handle these situations, strong organizational skills and clear communication are essential. Building solid relationships with both customers and internal teams, staying updated on product knowledge, and using company resources or CRM systems can help streamline the process and resolve issues efficiently.

What is the difference between Warranty Service Representative vs Customer Service Representative?

AspectWarranty Service RepresentativeCustomer Service Representative
Primary RoleHandles warranty claims, repairs, and product replacements under warranty policiesAddresses general customer inquiries, complaints, and support needs
Required SkillsKnowledge of warranty policies, technical understanding of products, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, service departments, technical support teamsCall centers, retail, online support channels
CertificationsOften requires product or technical certifications, customer service experienceCustomer service experience, communication skills

While both roles involve assisting customers, Warranty Service Representatives focus specifically on warranty claims and product repairs, often requiring technical knowledge. Customer Service Representatives handle a broader range of customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Warranty Service Representative jobs near you
Infographic showing various Warranty Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Warranty Representative

Musco Sports Lighting

Oskaloosa, IA • On-site

$14.50 - $18.75/hr

Full-time

Posted 20 days ago

Job description

Warranty Representative
The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office. This position will monitor Musco alarm reports from the field and follow the warranty issue through the service order system, to determine best method of delivering service to rectify the situation and meet customer's expectations, by utilizing the best economical serviceability means. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Hear why we are #TeamMusco
Essential Criteria:
  • Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field.
  • Electrical/Controls knowledge a plus.
  • Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task.
  • Strong oral and written communication skills, including good phone skills.
  • Experience working and negotiating with contractors.
  • First-rate Customer Service skills, Team, and Goal oriented.
  • Enjoys working in a fast paced, ever-changing environment.
  • Effective analysis and problem-solving skills.
  • Proficiency with Microsoft Word and Excel and familiarity with internet and app programs.
  • Ability to research and report findings.
  • Bilingual-Spanish strongly preferred

Roles and Responsibilities:
  • Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status.
  • Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer.
  • Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work.
  • Build relationships and databases of local contractors for service work.
  • Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps.
  • Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review.
  • Make business decisions on best practices to complete work with financial implications and timing involved.
  • Other duties as assigned.

Other special requirements:
  • Some travel required for training purposes and building contractor base.

Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .
At Musco , we make it happen and want you to be a part of it.
Stay connected with us!
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