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Warranty Service Representative Jobs (NOW HIRING)

Comfort Systems USA

Warranty Technician

Louisville, CO · On-site

$25/hr

Respond to warranty service requests in newly constructed commercial properties (e.g., office ... Represent the company professionally on job sites and during client interactions. * Support our ...

Drees Homes

Customer Care/Warranty Representative

Raleigh, NC

$14.25 - $19.25/hr

... Representative as we grow in our Raleigh Division. We're seeking customer centric individuals and ... Complete assigned warranty service requests within the guidelines of company policy * Follow up on ...

Drees Homes

Customer Care/Warranty Representative

Raleigh, NC · On-site

$14.25 - $19.25/hr

... Representative as we grow in our Raleigh Division. We're seeking customer centric individuals and ... Complete assigned warranty service requests within the guidelines of company policy * Follow up on ...

Drees Homes

Customer Care/Warranty Representative

Raleigh, NC · On-site

$14.25 - $19.25/hr

... Representative as we grow in our Raleigh Division. We're seeking customer centric individuals and ... Complete assigned warranty service requests within the guidelines of company policy * Follow up on ...

BCforward

Warranty Administrator

San Antonio, TX · On-site

$15.14/hr

Knowledge, skills and experience Experience in the automotive service industry as a Service Writer, Warranty Administrator, Parts or Service Representative. Requires experience with industry specific ...

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Warranty Service Representative information

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How much do warranty service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for warranty service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a warranty service representative do?

A Warranty Service Representative is responsible for handling warranty claims and service requests from customers who have purchased products or services covered by a warranty. They review claims, determine eligibility, coordinate repairs or replacements, and ensure customer satisfaction throughout the process. These representatives also serve as a liaison between customers, manufacturers, and service technicians, making sure all warranty terms and conditions are met. Their goal is to resolve issues efficiently while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a warranty service representative, and why are they important?

To thrive as a Warranty Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, often with experience in warranty or claims processing. Familiarity with CRM systems, claims management software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for managing customer concerns and resolving disputes. These skills and qualities ensure timely, accurate processing of warranty claims and foster positive customer relationships, which are vital for customer satisfaction and business reputation.

What are some common challenges faced by warranty service representatives, and how can they be managed effectively?

Warranty Service Representatives often encounter challenges such as managing high volumes of claims, navigating complex warranty policies, and balancing customer expectations with company guidelines. To effectively handle these situations, strong organizational skills and clear communication are essential. Building solid relationships with both customers and internal teams, staying updated on product knowledge, and using company resources or CRM systems can help streamline the process and resolve issues efficiently.

What is the difference between Warranty Service Representative vs Customer Service Representative?

AspectWarranty Service RepresentativeCustomer Service Representative
Primary RoleHandles warranty claims, repairs, and product replacements under warranty policiesAddresses general customer inquiries, complaints, and support needs
Required SkillsKnowledge of warranty policies, technical understanding of products, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, service departments, technical support teamsCall centers, retail, online support channels
CertificationsOften requires product or technical certifications, customer service experienceCustomer service experience, communication skills

While both roles involve assisting customers, Warranty Service Representatives focus specifically on warranty claims and product repairs, often requiring technical knowledge. Customer Service Representatives handle a broader range of customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Warranty Service Representative jobs near you
Infographic showing various Warranty Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Care/Warranty Representative

Drees Homes

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Full-time

Retirement

Re-posted 19 days ago

Drees Homes rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Indianapolis area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Duties and Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Conduct 90 day appointments and service as needed basis for the remainder of the year
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Comply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
  • Excellent verbal and written communication skills with internal and external customers
  • General knowledge of residential construction and the homebuilding process
  • Must have basic computer skills, experience using an iPad preferred
  • Self-driven and able to work independently
  • Customer oriented, outgoing, dependable & ethical
  • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  • Problem solving abilities with excellent follow-up skills
  • Must have reliable transportation
  • Must have a High School Diploma
  • Construction or other related college degree a plus
  • 3-5 years Residential Home Experience ideal

The typical schedule of this position will be Monday - Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work!

Employment Type: FULL_TIME

What Drees Homes employees say

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Hours and flexibility

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