Front Desk Receptionist

Position Summary

Interact with clients', medical professionals and additional team both within the clinic and at outside facilities offering precise, prompt and responsive information to facilitate the best patient care daily.

Essential Duties and Responsibilities

Administration

• Schedules patients’ appointments either via phone or upon checkout according to scheduling guidelines. This includes but is not limited to requesting and verifying proper address, phone number, primary care physician, pharmacy, date of birth, insurance information and other demographics as required.
• Greets patients on arrival and checks them in for their appointment. Patient check in requires but is not limited to verifying patient personal information, insurance information and other demographics as required. Scans in insurance cards and photo ID. Enters proper insurance information into practice management system for new patients. Obtains proper consents and necessary referrals and properly attaches appropriate referral to patient charts. Sends patients to washroom to provide urinalysis.
• At conclusion of physician visit, checks patients out. Patient check out requires but is not limited to, providing patient with written clinical summary, scheduling next appointment, providing patient with patient portal information so they can log on to the Uropartners’ patient portal.
• Answer phones and directs calls and message appointments to appropriate staff.
• Providing patients with appropriate room for the evaluation and discussion of medical records, or results done by the appropriate medical staff
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, keeping financial records and any other needed data entry.

Financial

• Effectively and promptly balance cash receipts and credit card receipts at the end of clinic
• Collect co-pays as well as patient balances
• Verify insurance coverage and determine patient’s balances to be collected
• Prepare invoices and collect monies for medical records

Supervisory Requirements

This position has no supervisory requirements

Educational Requirements

• Required: High school diploma or general education degree (GED); or equivalent combination of education and experience
• Preferred: One year certificate from college or technical school; or equivalent combination of education and experience

Experience

• Three to six months related experience and/or training

Licenses and Certifications

This position has no license or certification requirements.

Additional Qualifications

To perform this job successfully, an individual should have the following general knowledge:

• Professional attitudes sufficient to demonstrate honest, ethical and compassionate behavior, take responsibility for own actions and be forthright about errors or uncertainty, display flexibility, function effectively under stress, adapt to changing environments, and function as an active cooperative member of the health care team
• Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes.
• Willingly adapting to constantly changing circumstances while maintaining a corporate perspective.
• Engaging in continuous learning, adjusting the application of knowledge, skills and abilities while addressing new challenges as contextual realities change.
• Using a logical reasoning process to break down and work through situation or problem to arrive at an outcome.
• Anticipating and responding to needs and demands of clients both internally and externally.
• Using language as a flexible tool to share and collect information, exchanging ideas and openly exploring a variety of perspectives adjusting style and content to each unique individual, audience and circumstance.
• Knowledgeable in current computer applications including new computer software and computer systems, and be practiced in needed computer skills.