RESIDENCE INN BY MARRIOTT BEND-FRONT DESK AGENT
Level5 Hospitality
Bend, OR
- $18 to $19 Hourly
- Full-Time
Job Description
Job Summary:
As a Front Desk Agent you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.
Duties/Responsibilities:
- Perform all check in and check out tasks
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Know emergency procedures and ow to respond
- Complete daily reports, audit correspondence, as required by shift
- Receive and confirm credit cards for validity and acceptability
- Welcome guest upon their arrival and assign rooms
- Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Manage online and phone reservations
- Respond to clients complaints in a timely and professional manner
- Create incident reports for guest injuries/issues when required
- Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- Performs other related duties as required
Required Skills/Abilities:
- Proficient in Microsoft Office Suite or similar software
- Work experience as a Front Desk agent preferred
- Level5 High Touch service
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
Education and Experience:
- High School diploma
- Flexible schedule, able to work evenings, weekends and holidays when needed
- At least 1 year of work experience as a Front Desk Agent or similar position in the hospitality/service industry
Physical Requirements:
- Must be able to remain in a stationary position during shift.
- Must be able to access and navigate the facility.
- Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
- Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.
Address
Level5 Hospitality
Bend, OR
97702
USA
Industry
Tourism
Posted date
1 day ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.