Bilingual Member Services Officer

Emerald Staffing

Portland, OR

$25 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Company Info

Job Description

About Us

For over 80 years, amazing Portland credit union continues to dedicate themselves to development and growth within our Portland communities. Focused on providing and expanding equity and inclusion across the greater Portland metro area, these finance experts' goal is to work with their members and cultivate change for local individuals, families, non-profits and businesses!

Overview

As the Bilingual Member Services Officer, you will assist Credit Union members within their consumer lending division, located in Portland's thriving eastside. You will oversee the customer service team, manage all paperwork and documentation compliance required for members accessing available lending services, and assist with time-sensitive follow-up tasks.

Responsibilities

Corresponds with or interviews new member and/or loan applicants.
Prepares necessary documents for approval and processes approved membership/loan documents for disbursement/filing.
Ensuring compliance with Credit Union polices and legal requirements.
Initiates member interviews.
Answers loan and account questions and calculates payments.
Takes loan and membership applications in person and/or electronically from members and potential members.
Identifies cross-sell opportunities and cross-sells services to members.
Other projects as assigned.

Qualifications and Skills

5+ year of recent Credit Union or Banking experience
5+ years of recent lending or financing experience
Accurate 10-Key data entry experience
Excellent customer service skills
Proficient with Microsoft Office Suite programs
High School Diploma or GED equivalent
Bilingual Spanish-English (read, write, speak)
Upon job offer, ability to pass pre-employment background check

Schedule: Monday - Friday (8:00AM - 5:00PM)

Compensation: $25.00 Hourly + Amazing Benefits Package!

PTO: Earn up to 16 days in the first year; and 5 days annually of RSB (Reserve Sick Bank)
10 paid holidays each year
90% employer-paid Medical, Prescription, Dental & Vision
401K Employee Match
Incentive and bonus program
Health Care and Dependent Care Reimbursement Account (flexible spending) + Life/AD&D/LTD Insurance
Be yourself casual dress code = jeans and flip flops!
Interest free line of credit up to $1,000