Customer Service Representative (Pharmacy/Medical)

Pharmacy Benefit Management company in Tulsa, OK is seeking to hire a Customer Service Rep. The mission of our team is to provide outstanding customer service to all of our clients to ensure complete satisfaction, growth, and retention. Our work environment includes:

• Modern office setting
• Free food and beverages provided
• $40 cell phone reimbursement after 90 days
• Collaborative and supportive team culture
• Health and wellness programs

As a Customer Service Representative, you will provide pharmacies and hospices with a customized solution to their unique set of needs. We provide personal attention to every call, email, and fax in order to provide our clients with exceptional, accurate and efficient service. In order to excel within this position, a positive attitude, time management, multi-tasking, attention to detail, and accuracy are all skills one must possess and be consistent with. Pharmacy technician certificate required for $18.50 rate of pay. Note: We encourage you to apply if you have medical experience, especially pharmacy, medical billing and coding, etc. Working knowledge of medications is highly preferential. Starting pay is $16 per hour without pharmacy tech certification.

Responsibilities and Duties:

• Successfully work in a team environment
• Follow department policies and procedures
• Maintain a positive attitude towards clients and co-workers.
• Accurate data entry while multi-tasking and paying close attention to detail
• Display a high level of confidentiality and conform to HIPAA regulations
• Maintain consistent professional communication through email, telephone, chat, and fax.
• Troubleshooting with pharmacies, handling medication rejections, and prior authorizations
• Other duties as assigned

Schedule – Daily and On-call schedule may vary based on department scheduling needs.

• Training will be scheduled M-F 9:00 am - 5:00 Work schedule will vary between the hours of 7:30 am to 7:30 pm after training. Work overtime, if needed.
• We are available to our clients for after-hours emergency admit calls, , 24/7/365.
• Ability to work one weekday On-call and weekend (Friday- Sunday) scheduled after working daily
• Working a Saturday and Sunday rotating weekends 9:00 am to 4:00 pm in the office.
• On-call rotation may fluctuate based on number of employees, There is never a guarantee of time frame between On-call rotations.
• Making On-call a priority and handling incoming client requests
• Work rotating holidays while On-call.

Pharmacy technician certificate required.

Minimum 1 year customer service experience required. Background check is required.

Language: English (required)

Job Type: Full-time (expected 40 hours), On-site

Pay: $18.50 per hour, + On-call pay $50 per week and $150 for After Hours weekend (after training). Starting pay is $16 per hour without pharmacy technician certification.