Legal Secretary

Title: Legal Secretary

Location: Bronx, NY 10458
Duration: 12+ months

ONSITE

Job Schedule M-F 9 am-5 pm

Description of Work:
TASKS PERFORMANCE STANDARDS:

Screening:

Conducts introductory interrogations to ascertain whether an individual has the jurisdictional basis to file a complaint.

Completes the screening in 10-15 minutes, offers appropriate referrals if not in DHR jurisdiction, and interacts and communicates in a professional and courteous manner.

Intake:

Responds to walk-in, telephone, and/or written inquiries.

Defines discrimination and describes the DHR complaint process, completes complaint intake forms, and interacts and communicates in a professional and courteous manner.

Prepares evidence to be placed into files, receives and collates mailed documentation, verifies, tabs, and enters information into case files, documentation correctly tabbed, legible handwriting on front of divider tab, all documents identified, entered within five days of receipt and entered in CMS within three days of action.

Processes case-related mail/document gathering and other general office tasks (i.e. typing, scanning, photocopying, faxing, filing, answering telephones, stamping outgoing mail, and distributing incoming mail and greeting incoming complainants)

• Tailor requests and log supplemental information from Complainants and Respondents confirms Complainants and Respondents information, and directs mail once the investigation is started.
• Clear, concise correspondence or communication, information requested within 5 days of request and mail delivered to appropriate investigator same day it's received.
• Assist Human Rights Specialists with investigations, organizing documents, speaking with parties and witnesses, documenting and tracking case events, and generating forms, recommendations, and reports.
• Promptly reviews complaints upon assignment. Appropriately and accurately assesses witnesses. Gathers appropriate data. Accurately enters pertinent and comprehensible data into case management systems within three days of receipt. Follows Division format and policy for assembling data.
• Schedules investigative activities of the Human Rights Specialist I, maintain a calendar of investigator activities, HRS I requests event coordination after Front End Case Management meeting with HRS II.
• Events are scheduled within four weeks of the request, utilization of electronic transfers, accurate scheduling of people and locations, and providing clerical staff with information for notice of the conference the day it is scheduled.
• Case Management System (CMS) Utilizes the Case Management System to document and track responses, schedules interviews, and generates forms, ensures that data is properly and promptly entered CMS. and reports are generated when required.
• Conducts caseload audit under the direction of HRS II, conducts an inventory of all physical case files in the unit/office, conducts case load audit quarterly under the direction of the HRS II; accounts for missing files, and makes appropriate corrections on CMS.

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship or any other class protected by applicable law.