Financial Operation Specialist

The role is responsible for preparing invoices, ensuring customers are billed properly, manage merchant rejected transactions/deposits, and conduct a quality assurance on partners' monthly residual reports. This person will also be responsible for preparing daily reporting for clients, adding/removing fees from customer accounts, and perform data analysis. Provide back-up support for the Residual team.

The position requires the desire to take ownership of your work, is self-motivated and works well with other team members.

This role requires accuracy, attention to details, and effective communication skills.

• Manage and process associated with paying partners / ISOs their revenue share commission residuals
• Manage administrative items related to partner payments (bank account changes, agreement revisions, etc)
• Validate qualified merchant accounts for partner/agent weekly and monthly incentive
• Field questions and concerns regarding sales entries and bonus payouts
• Prepare and maintain invoices for including tracking payments, past due balances, and working with Operation team
• Perform research related to merchant transactions
• Prepares merchant account adjustments
• Administer equipment billing and merchant monthly recurring fees
• Perform monthly vendor invoice audit to ensure cost is properly pass to merchants or agents
• Identify errors and assist others to fix errors related to merchant and agent billing
• Research of data entry in internal tracking system
• Educate others on business rules to properly pay partners/agents
• Manage administrative items related to merchant records
• Manage assigned Cases and Tasks to the department’s queue
• Create and maintain procedure documentation
• Backup other Financial Operations & Support team members
• Perform other incidental and related duties as required and assigned
• 3+ years of professional experience in a comparable role is required
• Experience in the payments industry is a strong plus but not required
• Experience with Netsuite (ERP) is a plus
• Analytical, naturally curious, detail oriented and effective communication skills
• Desire to take ownership of your work, be self-motivated and work well with other team members.
• Experience navigating a CRM system where they are loading files, researching account issues, identifying technical issues that need to be resolved with the system owner
• Proven ability to manage multiple tasks and adapt to change, fast paced environment.
• Experience administering internal complex compensation plans is strongly preferred
• Intermediate level MS Excel proficiency is required