Front Desk Receptionist

Shin Imaging Rezolut LLC, is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes.

Shin Imaging provides a full range of diagnostic imaging services to meet the needs of all patients and referring physicians and utilizes cutting-edge technology to provide the best imaging possible.

Full job description

Job overview:

As a Front Desk Receptionist/ Back-office call center representative, you will be responsible for proactively reaching out to customers via telephone to provide assistance, resolve issues, gather feedback, and promote products or services. You will serve as frontline frontline representative of our company, ensuring positive interactions and fostering strong customer relationships. Your goal will be to enhance customer satisfaction, answer calls, and assist patients.

Key Responsibilities:

• Conduct all incoming calls to our patients and providers to deliver exceptional customer service.
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
• Provide accurate information about our sites and services.
• Follow scripted communication guidelines while adapting to customer responses and maintaining a conversational tone.
• Meet or exceed daily, weekly, and monthly performance metrics and including call volumes.
• Collaborate effectively with team members and other departments to ensure all the calls are taken care of.
• Stay updated on product knowledge, industry trends, and company updates to provide informed assistance to customers.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or sales is a plus.
• Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
• Strong interpersonal skills, with the ability to build rapport and empathize with customers.

Benefits:

• 401K
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid holidays
• Parental leave
• Vision Insurance

Job Type:

Fulltime (Flexible schedule/ even evening)

Salary: $19-$22

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Experience level:

• 1 year
• Under 1 year

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Fullerton, CA 92835: Relocate before starting work (Required)

Work Location: In person

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.