Chief Growth Officer

Job Type

Full-time

Description

POSITION: Chief Growth Officer

REPORTS TO: President & CEO

LOCATION: Rochester, NY (Hybrid)

PAY RANGE: $165,000 to $175,000/year

ABOUT CCSI: For more than 30 years, CCSI has supported innovation in programs and practices across the behavioral health, human services, and education sectors in New York State. We have built a reputation as a trusted partner to agencies and networks, local and state governments, schools, and institutes of higher education to deliver services that meet the complex needs of individuals and families, build stronger systems of care, and help communities thrive.

Having grown organically to a $44 million organization with more than 450 dedicated professionals across New York State and beyond, CCSI is launching our next chapter, leaning into our commitment to fostering a diverse workforce, an inclusive, anti-racist environment, and incorporating trauma-informed practices as we continue to grow. Our people are our greatest asset, and we are committed to a work environment that supports personal and professional growth and fosters belonging and well-being.

An intentional growth strategy is foundational to this goal. To provide an environment that fosters connection, innovation, and meaningful opportunities for development and advancement, CCSI must have a growth strategy that leverages our strengths, brings the new ideas, energy, and solutions needed to address critical needs, delivers value and partnership to our customers, and produces the solid bottom line needed to reinvest in our people, technology, and our future

ABOUT THE POSITION: The Chief Growth Officer is an inaugural leadership position that will drive CCSI's growth strategy. Our work makes a difference in communities across NYS and beyond, and as the Chief Growth Officer, you will help us expand our reach and the impact of our work by inspiring collaboration across our talented business area leaders and maturing the infrastructure that supports our business development and customer relationship management practices.

It's not about growing bigger, it's about growing stronger and expanding our impact by building on our established areas of expertise, bringing the innovation and energy needed to find new solutions to complex problems, and partnering with customers who share our vision, values, passion, and way of working.

REQUIRED COMPETENCIES: Success in the position will require the Chief Growth Officer to be:

• Passionate about CCSI's mission to support organizations delivering critical programs and services that address complex human needs, build healthy communities, and strengthen the social care sector.
• Experienced and skilled in leading, inspiring, and motivating diverse teams toward the successful execution of organizational priorities and strategies.
• Sees opportunities to learn, grow and deepen the impact of our work and activates that vision within team members across the organization.
• Practiced in data literacy; be able to explore, understand, and communicate with data in meaningful ways across multiple stakeholders.
• Curious and dedicated to cultivating an inclusive and engaging learning environment - seeking out and sharing advances in practice to support continuous improvement.
• Deeply committed to shared leadership and a collaborative and transparent approach.
• Highly developed in your emotional intelligence.

SPECIFIC AREAS of FOCUS:

Strategy / Innovation / Synergy

• Leads the development and execution of CCSI's integrated and long-term growth strategy, maintaining focus on building the strong bottom line needed to support continued growth and investment back into workforce and infrastructure.
• Drives the creation of new services, revenue streams, strategic partnerships, and business models that meet customer needs, align with the organization's mission and vision, and propel growth.
• Collaborates with other members of CCSI's leadership teams on strategy development and execution, helping to shape the organization's future and maintain our role as a trusted partner and advisor.
• Creates synergy across business areas, fostering an environment that promotes sharing new ideas and making connections that add value across service lines and customers and amplify the impact of our work.
• Develops and advances new pricing strategies and business models that provide value to our public sector customer base while building the ability to invest in CCSI's people and the infrastructure we need to be a first-choice employer.

Inspiration / Leadership / Execution

• Inspires, leads, and connects teams driving CCSI's business areas and our supporting infrastructure, including Consulting & Technical Assistance, Program Management, Emerging Business Opportunities, Research & Analytics, and Marketing & Communications.
• Brings cross-functional insights to the President & CEO and other executive leadership team members regarding market/industry trends and CCSI's overall growth trajectory.
• Takes a data-driven approach to achieving business revenue and reinvestment objectives; uses data to assess performance and strategically allocates resources to achieve goals and take advantage of new opportunities.
• Business Line Collaboration and Synergy
• Fosters collaboration, integration, and synergy across business areas, technology, marketing, and finance, creating an environment where teams share ideas and insights, identify needs, and innovate - creating opportunities for personal and organizational breakthroughs.
• Seeks opportunities to improve or refine workflows to remove barriers that sap energy and creativity, problem-solve issues, and take advantage of new learning

Business Development

• Cultivates committed customer relationships, developing business models and contracts that ensure mutual benefit and alignment with organizational goals.
• Stays abreast of changes in our sector - including regulatory, funding, and policy changes that create opportunities or shape our services and programs.
• Builds longstanding partnerships with customers and collaborators to access resources, expertise, and networks that support growth objectives.

Fulfills other responsibilities as assigned.

Requirements

• Master's degree in business administration, public health, healthcare administration, public administration, or a related field, coupled with a minimum of 10 years of senior leadership experience in business development in the health / human services or related field (or equivalent combination of education and experience. See CCSI's equivalency chart .)
• Strategic thinker with a creative mindset and the ability to identify innovative solutions to complex challenges and the courage to embrace unconventional ideas.
• Experience leading, inspiring, and motivating teams, identifying growth opportunities, and driving revenue growth.
• Track record of success in strategic planning, business development, and organizational growth.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong background in business and marketing.
• Appreciation for the power and potential of data and technology in advancing organizational goals.

Additional Requirements

• Must be able to travel regularly between Rochester and Syracuse, NY and other parts of Western, Central and Southern Tier region of NYS as required to advance organizational goals.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description

$165,000 - $175,000