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Chief Services Officer Jobs (NOW HIRING)

W3Global Inc.

Chief Resident Services Officer

Manassas, VA

$200K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full Chief Resident Services Officer (CRSO) Full-Time Become an essential part of our commitment to exceptional care. Birmingham Green strives to create a welcoming environment where our residents ...

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Chief Services Officer information

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$41.5K

$151.2K

$269.5K

How much do chief services officer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for chief services officer in the United States is $151,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $185,000.00 per year, depending on experience, location, and employer.

Is a chief services officer a high-level position?

Yes, a Chief Services Officer (CSO) is a high-level executive responsible for overseeing a company's service delivery, customer experience, and operational strategies. The role typically reports to the CEO and involves strategic decision-making, leadership, and often requires extensive industry experience and leadership skills.

How does a Chief Services Officer typically collaborate with other executive leaders to align service delivery with organizational goals?

A Chief Services Officer (CSO) works closely with other C-suite executives, such as the CEO, COO, and CFO, to ensure that service strategies support the company's overall vision and objectives. This often involves participating in strategic planning sessions, setting cross-departmental goals, and regularly reviewing service performance metrics with leadership peers. The CSO also facilitates communication between service teams and other departments to address operational challenges and seize new opportunities for growth. Effective collaboration at this level is crucial for maintaining high service standards while driving business success.

What are the key skills and qualifications needed to thrive as a Chief Services Officer?

To thrive as a Chief Services Officer, you need a robust background in service operations, leadership, and strategic planning, often backed by an advanced degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and service management frameworks like ITIL is typically required. Exceptional communication, change management, and problem-solving skills set top performers apart in this executive role. These competencies are critical for driving customer satisfaction, operational efficiency, and aligning service delivery with organizational goals.

What is a Chief Services Officer?

A Chief Services Officer (CSO) is a senior executive responsible for overseeing an organization's service delivery and customer experience. They design and implement strategies to ensure high-quality service, manage service teams, and align service operations with the company's goals. The CSO often collaborates with other departments to improve efficiency, customer satisfaction, and business growth. This role is especially common in industries where service is a significant part of the business model, such as technology, healthcare, and professional services.

What does a chief services officer do?

A Chief Services Officer (CSO) is responsible for overseeing a company's customer service, support operations, and service delivery strategies. They focus on improving customer satisfaction, managing service teams, and implementing processes to ensure efficient service performance. The role often requires strong leadership, communication skills, and experience with service management tools and methodologies.

What is the difference between Chief Services Officer vs Chief Customer Officer?

AspectChief Services OfficerChief Customer Officer
Primary FocusOverseeing service delivery, operations, and support functionsManaging customer experience, satisfaction, and relationships
Required CredentialsTypically requires leadership experience in operations or service managementOften requires background in marketing, sales, or customer experience
Work EnvironmentCorporate offices, service centers, operations teamsCustomer-facing departments, marketing, sales teams
Industry UsageCommon in service-oriented industries like telecom, IT, healthcarePrevalent in retail, tech, and consumer-focused companies

The Chief Services Officer primarily focuses on managing service delivery and operational excellence, ensuring that services meet quality standards. In contrast, the Chief Customer Officer concentrates on enhancing customer satisfaction and loyalty through experience management. While their roles overlap in customer-centric strategies, their core responsibilities and areas of expertise differ significantly.

More about Chief Services Officer jobs

What job categories do people searching Chief Services Officer jobs look for?

The top searched job categories for Chief Services Officer jobs are:

Chief Services Officer jobs near you
Infographic showing various Chief Services Officer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $151,203 per year, or $72.7 per hour.

Chief Manufacturing & Support Services Officer

Mount Rogers Community Services Board

Wytheville, VA • On-site

$120 - $180/hr

Other

Posted 10 days ago

Mount Rogers Community Services rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Chief Manufacturing & Support Services Officer

The Chief Manufacturing & Support Services Officer provides the overall management of the service delivery system which includes production operations that supply products, supported employment for persons served based on individual needs, and are in compliance with applicable policy/procedures and regulatory standards.

ESSENTIAL FUNCTIONS
  • Develop and operate a service delivery system for employment and supported employment services that is cost effective, in compliance with agency policy/procedures and regulatory standards, and responsive to identified needs of the service area.
  • Develop and implement a functional organizational structure, staffed with qualified personnel, and provide supervision to ensure a team approach to management activities.
  • In collaboration with the Chief Executive Officer and Chief Financial Officer develop and manage the division’s budget.
  • Function as a member of assigned agency/division management teams, sharing pertinent information as needed with the Chief Executive Officer, program and administrative leaders, Board of Directions, peers, staff, and the public.
  • Ensure the operational functioning and responsible use of the agency’s physical resources (buildings, vehicles, equipment, etc.). Ensure the division’s compliance with the agency’s risk management plan through the implementation of applicable accident/incident prevention programs, training, inspections, and adaptive technology.
  • Oversee and supervise the management of the Employment Support Services manufacturing/production operations to ensure compliance with operating procedures and regulatory standards and provide products/services that meet customer requirements. Oversee and supervise the Employment Support Services Director of Employment and the overall management and supervision of the ESS employment services to achieve program goals and meet applicable regulatory standards.
  • Provide management to assigned staff resulting in their professional development and effective delivery of quality services to persons served and customers.
  • In cooperation with the other ESS service directors/managers, ensure the provision of a quality management system in compliance with regulatory standards and resulting in services/products that meet customer requirements.
  • Manage the oversight of maintenance and upkeep of assigned vehicles, equipment, buildings, and grounds.
  • Concepts of employment programming for persons with disabilities.
  • Experience in basic fiscal or grants management; accounting, supervision, program and policy design, needs assessment, research methodology, and the application of these principle.
  • Skills in time management, organization, interpretation, evaluation, analysis.
  • Good oral and written communication, public relations, and interpersonal skills.
  • Skills in and knowledge of manufacturing methods and standards.
EXPERIENCE/EDUCATION REQUIRED
  • High School diploma or equivalent required. Bachelor's degree preferred.
  • Five years of recent relevant manufacturing management experience required.
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