Medical Transportation Dispatcher/ Router

ESSENTIAL FUNCTIONS

Schedule route and dispatch trips to all manner of providers

Assist in coordination of mass transportation when needed

Administer trips for volunteer/ independent drivers and mileage reimbursement program

Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs

Works closely with transportation providers and health care facilities to resolve problems

Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand

Responsible for daily communication with transportation providers

Ensures accurate trip data input

Other duties as assigned.

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency Statement(s)

Analytical Skills -- Ability to use thinking and logic to solve everyday problems.

Communication, Oral - Ability to communicate effectively with others using the spoken word

Communication, Written - Ability to communicate in writing clearly and concisely

Customer Oriented - Ability to take care of the customers' needs while following company procedures

Interpersonal - Ability to get along well with a variety of personalities and individuals

General understanding of transportation systems

Education

High School Graduate or General Education Degree (GED)

Experience

At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred

1 to 2 years of routing, scheduling and/or dispatch experience preferred

Prior in-bound call center experience preferred

Knowledge of transit system a plus

Knowledge of Medicaid guidelines and covered services plus

SKILLS & ABILITIES

Excellent customer service & phone skills

Proficient with Microsoft Word, Excel, and Outlook

Ability to work independently or within a team

Must be able to handle heavy phone volume when tasked to assist