Head of Empowerment Operations

About Us

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. It's a struggle to find care, to afford care, and to receive quality care. We are a startup transforming the healthcare experience for low-income families through purpose-built, thoughtful technology.

We are led by a founder who grew up on Medicaid (public insurance) and personally knows the desperation of not being able to afford medically-necessary care. Here, we believe that anything can be achieved through pure will, determination, and grit. We value operators with a similar mindset.

The Role

Our Family Empowerment team’s north star goal is to provide families with the education and community that they need beyond medical care to address social determinants of health.

We’re looking for a passionate, ambitious, and process-minded operator to join us. This position reports directly to the CEO and is hybrid in San Francisco (at least 4 days in the office with leaders and builders). You’ll build unparalleled processes for families and help shape our roadmap.

In this role you will:

• Own and run the Family Empowerment function end-to-end, function responsible for all things training and community. You’ll define strategy for improvements, set northstar KPIs, scale processes, and drive mission-crucial initiatives to improve the family experience in training, licensing and community-building.
  
  
• Craft growth processes for scale and constantly experiment. You’re relentless about operational excellence. You’ll help take our operations team to new heights through constantly refining processes, designing systems, and constructing playbooks that will scale with exponential growth.
  
  
• Grow all-star operations teams. You’re excited to lead and manage an impactful team of builders guided by strong values and empathy. You’ll help continue to build out your team and work stream as we continue to scale and enter new markets.
  
  
• Build for Scale and Flexibility. We have grown exceptionally fast and expect that growth to continue to accelerate. That growth comes with the complexity of requirements that differ across the United States. You’ll collaborate closely with leaders to best balance optimal patient experience with varying regulatory requirements and that will support hypergrowth. It’s an interesting challenge that keeps us going everyday.
  
  
• Partner with operations, clinical, and product teams across the company. You'll be a critical voice for shaping our roadmap to further our mission.

Our Value Prop to You

• Competitive compensation with sign-on bonus, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay.
  
  
• Create life-changing impact for millions. The work you do will have an immediate and significant impact on millions of lives. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
  
  
• Environment for growth and learning. You will have the opportunity to build the next category-defining company with a tight-knit team, drive great impact, and gain exposure to all functions of the company. Here, you can flex multiple realms of your skills and creativity.
  
  
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. We’re serious about our goals and move fast to deliver.
  
  
• Supporting your wellbeing. We provide benefits to allow you to do your best work:
  • Competitive medical, vision, dental, 401K, and life insurance plans.
  • Stipend to upgrade your work-from-home setup.
  • Unlimited paid-time-off (PTO), 10 paid holidays, and paid parental leave. We want you to rest as hard as you work.
  • Paid company off-sites, meetups, and team bonding events. You’ll get to see everyone outside of their Zoom box.

The Requirements

• At least 2-3 years of operational or strategy experience. You’ve worked in Consulting, Banking, or in fast-paced operations of a startup or larger company.
  • Bonus points if you worked in healthcare or education
  • Bonus points if you have been at a fast-paced startup or company
    
    
• Experience managing and structuring operations teams from 5 to 20 people. You’re a stellar leader and recruiting magnet when it comes to running a high-velocity operations function.
  
  
• Experience with setting strategic direction. You’ll understand the company’s mission, influence strategic objectives, and guide your team to execute toward measurable growth goals.
  
  
• Experience in business analytics and metrics. You’re data driven and use that to inform your decisions.
  
  
• Excitement to get in the weeds and extreme hustle is needed. We are an early stage startup after all, and therefore, this could mean putting out fires on the weekend or diving into the smallest technical details. Everyone on the team is relentless about delivering their best work.
  
  
• 100% Commitment. This must be your full time and top commitment (not part time). This role has great opportunities for growth alongside the company, and your plan is to grow with it for the next 1-2 years. This role isn't suitable for people who have a side hustle at this time.
  
  

Who We're Looking For

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades.
  • Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower.
  • You don’t view what you do as simply executing. Rather, to you, a process-oriented mindset pushes you to create impact for the world at scale.
  • You’re optimistic that outdated but important industries can be transformed. You aspire to help people access healthcare as a basic fundamental need.
    
    
• Operational execution and leadership.
  • Strategy is 30%, and execution is the other 70% that gets you to the finish line. Your uncanny advantage is your strong strategic thinking coupled with your speed for execution. For teams you work with, you are known for bringing operational velocity - which is speed with a clear direction.
  • You can tackle the Gordian knot. You approach challenges with fresh eyes and from multiple perspectives.
  • You can create scalable processes to grow your team. You have built team workflows and implemented process improvements to fight entropy.
    
    
• Team-player and beginner's mindset.
  • You thrive in a team and are curious about how operational decisions impact other teams such as clinical, technology, product, etc and vice versa.
  • You are excited to be exposed to and have a say in multiple company functions.
  • You have a low ego and are willing to learn. You are willing to admit to mistakes and have an open mindset to new avenues of problem-solving.
• Compassion for families.
  • You are absolutely relentless about putting our families first. You truly view this as an opportunity to help the most vulnerable.
  • You view user empathy as a part of your core skill set. You can make decisions with our families in mind.
    
    
• Force of nature.
  • You take extreme ownership. There are no tasks or problems that are beneath you - even the most unsexy or complex.
  • You are able to drive critical goals under ambiguity and constraints.
  • You’ve done something most people haven’t. Whether you’ve started a company, won a hackathon, qualified for the Olympics, and/or overcame difficult adversities, it is evident that you’ve demonstrated initiative throughout your career and life.

There are very few moments in life where you can change the world at scale and out of those few moments, there are even fewer moments where it is the right combination of passion, impact, and personal growth. This is an opportunity we would encourage you to consider wholeheartedly. Come build with us!