Outside Sales Customer Service Representative

Carolina Industrial Products is seeking to hire an outside sales Customer Service Representative to work alongside our account managers to create the ultimate customer experience. Are you a highly motivated individual with excellent customer service skills? Are you looking for the right company to build a successful, long-term career with? If so, read on!

The starting pay for this position is a base salary plus commission. We also offer generous benefits including health insurance, 9 paid holidays, paid vacation time, 40 hours of paid sick time each year, and a SIMPLE IRA plan with match. Our Customer Service Representatives also have access to a company vehicle and are provided with a phone and laptop. If this sounds like the opportunity for you, apply today!

ABOUT CAROLINA INDUSTRIAL PRODUCTS

Manufacturers, warehouses, and distribution centers across NC and SC rely on Carolina Industrial Products to power their electric forklift fleet by providing a premium line of industrial batteries and chargers. Our quality products, responsive service, and customer-specific solutions help clients maximize efficiency, decrease downtime, lower cost of ownership, and devote more time to their core business competencies. We strive to continuously improve our quality and standards by engineering bold solutions for our customers through creativity and simplicity.

In addition to providing the best possible service to our customers, our employees embrace our values of community, optimism, ownership, boldness, respect, honesty, and work ethic. Our success is attributed to our team's hard work and dedication. This is why we offer competitive wages, excellent benefits, and a motivating, autonomous environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are responsible for building and maintaining relationships with our customers. You are the support structure of our company. You will spend the majority of your time in the field calling on customers. When you're not in the field you will be behind a computer working on thorough communication with our customers and other people in our company. You will also be generating quotes and talking on the phone. With your outstanding customer service skills our customers are excited to work with you.

RESPONSIBILITIES INCLUDE

• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly and quarterly initiatives and goals
• Develop new business with existing and new clients
• Look for solutions to offer customers that help them out while creating revenue
• Forecasting and creating reports
• Communication internally between sales, service, and operations as well as externally with customers