Customer Service Rep

Pittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Service Rep to assist with our daily transportation operation in Pittsburgh, PA.

We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and passengers.

Responsibilities of a Customer Service Rep:

• Daily supervision of the shuttle operation service in a fast-paced environment.
• Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
• Assist in weekly scheduling of service and make appropriate changes when required.
• Respond to all driver questions or issues in a timely and cooperative manner.
• Oversee the collection of all route data, operational indicators and payroll indicators.
• Daily reporting of the operation of service for all contracts.
• Assignment of vehicles in coordination with contracts and vehicle maintenance.
• Coordinate the fleet’s maintenance with the Maintenance staff.
• Provide information and pricing to current and potential customers.
• Input reservation requests and updates, as necessary.
• Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
• Assist all staff in customer relations, specifically complaints, commendations and requests.
• All other duties as assigned.

Qualifications of a Customer Service Rep:

• Must possess a high school diploma, GED or equivalent
• Minimum 1 year of dispatch operations experience within the transportation industry
• Excellent communication skills with ability to adapt to changing situations, and listen to feedback
• A customer service-oriented mentality with attention to detail