Operations Coordinator

Operations Coordinator

Are you a self-starter? We are looking for a motivated and energetic Operations Coordinator to join our growing team in San Antonio! For the right individual, the rewards — financial and personal — will be tremendous.

The Company

Willbanks, Inc. is a 3rd generation family business founded in 1977 specializing in Boiler services. Willbanks prides itself in supplying a variety of facilities in Texas with all their boiler needs, including Boiler Sales, Installation, Maintenance, Rentals & Repair.

At Willbanks, we believe our culture and vision form an ecosystem that guides what we do as a Team. The foundation of our identity is found in our Vision, our Team’s cohesive purpose, characteristics, and values. Our values are Be Great, Think Forward, Lift Up, Improve Today, Do Right, and Bring Passion. If this sounds like you, join us, and help us rethink the future and continue the journey of innovation in mechanical equipment, together!

Location of Position:

Northeast San Antonio, TX

The Position:

The Operations Coordinator oversees the daily operations of a branch location to ensure customer satisfaction and employees maintain their productivity. They have multiple responsibilities and need to be able to juggle the numerous requests coming from various sources. They communicate with both General Manager and Corporate to recap activities as well as determine necessary changes to day-to-day operations.

Job Responsibilities:

·         Ensure superior customer service by supporting and coordinating with field staff .

·         Work with dispatch and customers on job scheduling to ensure customer satisfaction.

·         Process and effectively communicate emergency calls with office, dispatch, field, and answering service.

·         Assist with service repair estimates and simple quotes as needed to ensure timely turnaround to customer.

·         Serve as a primary point of contact for customers.

·         Create a rapport with customers in the market.

·         Ensure effective and efficient resolution to customer inquiries regarding job, parts, and delivery status.  

·         Ensure effective and efficient resolution to customer inquiries regarding invoice concerns and needs.

·         Maintain files and records utilizing Willbanks ERP and any other computer systems.

·         Work with ASM and Corporate on maintenance contracts, scheduling, and expiration dates.        

·         Assist in deliveries, parts, and customer will-call.

·         Keep track of inventory and work with ASM and corporate for inventory maintenance and needs.

·         Monitor office expenditures and office contracts.

·         Support market manager as needed for sales meeting presentations and customer events.

·         Perform other duties as assigned.

Qualifications:

·         High School Diploma or GED required.

·         2+ years of experience in related field.

·         Associate degree in a related field preferred.

·         OSHA 10 Safety Training Certification preferred.

·         Certified in Production and Inventory Management preferred.

·         Warehouse Management Systems (WMS) Certification preferred.

·         Certified Supply Chain Professional (CSCP) preferred.

·         Certified Logistics Professional (CLP) preferred.

Desired Skills and Competencies:

·         Boiler, HVAC, or Plumbing industry experience a plus.

·         Inventory management experience a plus.

·         Customer Service-related experience a plus.

• Self-starter and self-motivated.
• Ability to multi-task and handle multiple responsibilities.
• Relationship-oriented.

Why Should You Apply?

• Full Benefits Package (medical, dental, vision, 401k, PTO, STD, LTD, Life and AD&D Insurance)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Excellent growth and advancement opportunities
• Bonus Program
• Team Building Events

Interested?
Apply today and tell us why you would be a good fit for the Operations Coordinator position!

Willbanks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.