Program Aide

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: (718) 542-0006 Fax: (347) 772-3075 Email: Info@nshopp.org

Position Available

Job Title: Program Aide

Supervisor: Program Director

Job Status: Full Time / 35 hrs per week

Job Location: Leon OAC

Hourly Range: $20hr.

Foundedin1980, NeighborhoodSelf HelpbyOlderPersonsProject(SHOPP)is anon-profit socialservice agencylocated intheBronxservingolderadultsandfamiliescaringforanill,frail, ordisabledlovedone. SHOPP's mission is based on the philosophy of self-help.We believe that older adultsare capable of helpingthemselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.

SHOPP has several service programs thatincludesCommunity Care Network Program (CCNP);VIPElder Justice;NYConnectsoftheBronx;Case Management & Friendly Visiting Program; Caregivers Program, Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua, Leon, Soundview, and Guess.

TheProgram Aideis responsible for providing clerical and program support to the Older Adult Centers and Care Network staff. Duties include handling telephones, reception area supervision, typing letters and preparing reports, providing Information and Referral (I&R),data entry in DFTA database systemand assisting with program activities. TheProgram Aide reportsdirectly to the Program Director. The position requires a High School Diploma or equivalent, computer literacy in MicrosoftOffice application anddatabase systems. Excellent people skills, knowledge of community resources for Information and Referral. Spanish language fluency preferred.

The Program Aide is specifically responsible for the following tasks:

Clerical:

• Screen calls.
• Triage Intake calls.
• Track program services and prepare reports.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Maintain program's files and database including DFTA database system.
• Maintain electronic and hard copy filing system.
• Open, sort and distribute incoming correspondence.
• Manage calendar for center and Managing Director.
• Maintain inventory of office supplies. This includes: completing approved purchased orders, placing orders, receiving and checking purchase items upon delivery and storing supplies which vary in weight up to 20 lbs and may require reaching overhead and utilizing a step stool.
• Maintain agency equipment (computers, copiers, fax, etc.) inventory, troubleshoot problems and arrange for service and maintenance on timely basis as needed.
• Perform heavy filing tasks daily, including pulling and refiling client case records in up to 5 drawer filing cabinet.
• Restocking office supplies including office printers with reams of copy paper.
• Schedule and coordinate meetings and appointments.
• Maintain office supplies for department.

Direct Service:

• Provide Information and Referral, assist in member/participant/client registration and enrollment.
• When necessary provide Telephone Reassurance and Case Assistance as assigned by supervisor.
• Assist Program Coordinator with center activities and off-site activities and trips.
• Maintain all Transportation records, ensure compliance as per DFTA standards and schedule appointments and trips.

Other Duties:

• Supervise and coordinate activities of clerical volunteers.
• Supervise reception area and reception staff, volunteers.
• Participate in SHOPP staff training programs, staff meetings, community meetings and other meetings as assigned.
• Assist in resolving any administrative problems.
• Run errands such as to post office and office supply store.
• Be available and willing to perform other tasks as assigned by supervisor.

To apply for this position, email resume and cover letter to:
info@nshopp.org ATTN: Diana Delgado, Neighborhood SHOPP

EQUAL OPPORTUNITY EMPLOYER