Client Services Support Associate

What we do at Shaker matters. We help to connect people with jobs.  A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That takes smarts and creativity. Ideas and innovation. That takes great people of many talents. And that is exactly what we have at Shaker. There’s so much we can accomplish together. Join us.

The Client Support Associate will provide day-to-day client service and support to ensure the effective execution of customer objectives in order placement, processing, verification and reporting. The position encompasses data entry, administration, order tracking and billing related duties. 

• Operate as primary support for assigned clients
• Field and process client requests
• Juggle multiple clients and project priorities simultaneously
• Create orders and manage through to final sales approval, ensuring a high level of detail and accuracy
• Track orders to ensure client approvals are received prior to deadline
• Submit forms for all internal and reporting requests, providing accurate and comprehensive details required to receive the best possible client deliverable
• Follow-up with departments to ensure requested deadlines are met
• Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
• Attend all agency media/vendor presentations
• Execute media plans and media agreements/orders as directed by the Client Consultant
• Prepare proposals with media recommendations/pricing
• Identify growth opportunities to share internally
• Maintain current work-in-progress records and archives of past project information as appropriate
• Manage all client billing requirements and inquiries –cost centers, POs, AR reporting, etc.
• Assist accounting team in timely retrieval of invoices

• BA or equivalent professional experience
• Talent Acquisition or recruitment industry background a plus
• Excellent, proactive communication skills
• Detail oriented, highly organized and exceptional follow-through
• Strong work ethic
• High competency level on computer and software skills compatible with job responsibilities 
• Proficient in Filemaker, MS Office, Excel
• Thrives in high-pressure, high-volume situations
• Tools:  Filemaker, Microsoft Office Suite,Tableau

All your information will be kept confidential according to EEO guidelines.