Credit Associate

Summary of Responsibilities

The Finance & Administration Credit Associate is responsible for providing support in all areas of the department with a primary responsibility for Credit & Collections. Other areas of support include A/R, A/P, Sales Tax and Administrative. This position will be primary in approving and setting up Net 30 Day accounts and in the collection of Accounts Receivable. Additionally, this individual is responsible for implementing approved policies and procedures relevant to the department.

Essential Functions

1. Recommend policies and procedures for all areas of assigned work.

2. Review pending orders (orders on hold) for credit worthiness of customer placing the order based upon information available in the Customer Database or entered at the time the order was taken. Either release pending orders or continue to hold them until any delinquency is satisfied depending on the circumstance.

3. If indicated, notify customer of delinquency, what must be done to bring account to a current status, and that the order may be held until the delinquency is satisfied.

4. Research delinquencies involving Customer Care records as necessary. Take required action indicated by the research results.

5. In the case of customers requesting Net 30 day accounts, collect required information and, consistent with existing company policies, either grant or deny the terms status requested.

6. Regularly call on past due accounts and work with customers to return accounts to a current status.

7. Monitor credit card transactions to ensure that orders with declined credit cards are processed in a timely manner.

8. Process credit card chargebacks and related requests/transactions in a timely manner.

9. Process bankruptcy notices in a timely manner, ensuring that Nashville Wraps’ interests are protected by satisfying all aspects of filing requirements.

10. Process returned checks with the objective of having these checks made good by the issuing customer.

11. Review proposals from collection agencies, recommending those that Nashville Wraps should use. Manage the relationship with all collection agencies used by the company in such a way that losses are minimized.

12. Answer questions from customers concerning their accounts, including reconciling account activity, and providing documentation when required.

13. Monitor and respond to customer chat inquiries as needed.

14. Process deposits and final charge payment requests for print orders as needed.

15. Process Monthly Statements, including verifying them for erroneous postings.

16. Initiate correspondence with customers in any circumstance where warranted.

17. Train backup personnel as required.

18. Other duties as may be assigned.

Position Requirements

1.) Thorough understanding of job aspects, company products and values.

2.) Strong Computer Skills and Experience in Microsoft Office including Excel.

3.) Excellent telephone and communication skills.

4.) Regular and timely attendance.

5.) Strong organizational skills.

6.) Ability to multi task.

Physical Demands

This position may demand that employee sit at a computer station for long stretches at a time in a fast-paced environment. Some moderate lifting, kneeling and reaching may be required to perform some duties.

Working Conditions

1. Occasional overtime work will be required throughout the year.

2. Work requires extensive use of computers and computer systems.

3. Work will be performed in a minimal hazard environment, i.e., general office working conditions.

This position description does not list all the duties of this position. You may be asked to perform other duties and take on additional responsibilities. You will be evaluated in part based upon your performance of the tasks listed in this position description.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or Nashville Wraps may terminate employment at any time, for any reason.

Date prepared: January 22, 2023 Approved by: Human Resources