Permanent - Job opportunity of Customer Service Rep (Collections)

Job Title: Customer Service / Financial Assistance (Collections)

Job Type: Full-time permanent

As a Customer Service Representative in the Financial Assistance (BFA) Collections team, you will be assisting our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns.

What will you be doing?

• You will receive inbound and make outbound phone calls from customers, servicing their needs effectively and efficiently

• You will work with customers to offer payment programs and solve account problems.

• Understanding and analyzing customer needs by actively listening and establishing rapport

• Using computer software application to properly service customers’ accounts

• You will take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks

• Demonstrating knowledge about products and services via both written and verbal communications

• Adhering to all compliance regulations and security policies

What we’re looking for:

• 1 years’ experience in collections or customer service

Skills that will help you in the role:

• 1+ years of Banking or credit card experience (not required compulsory)

• Computer literate; excellent PC and internet skills

Regards,
Ankita Yadav
Senior Associate - Recruitment
russelltobin.com