IT Support Technician

Job Description:

Sun Solar is looking for a qualified IT Support Technician to join our fast-growing team of professionals. We are innovative leaders in clean energy, striving to create a sustainable planet through alternative energy solutions. We are in search of professional, self-motivated critical thinkers to join our family and help us provide affordable energy to the region. Sun Solar is one of the fastest growing companies in the nation, earning a spot on the Inc 500.

Job Duties:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Working closely with clients, technicians, and managerial staff.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Managing competing resources and priorities.
• Support of business systems can be listed: CRM, Office 365, tools, and other 3rd party software.

Job Requirements:

• AA/AS Degree in appropriate field of study preferred along with 2+ years' IT Support experience.
• A+ Certified is preferred but not required.
• Detail oriented, analytical and inquisitive.
• Ability to work independently and with others.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills and excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent planning, organizational, and time management skills.
• Basic knowledge in generating process documentation.
• Strong time management skills
• Travel time 10% and Sitting 90%
• Able to lift items under 50lbs.

Sun Solar is an Equal Opportunity Employer