Senior Systems Engineer

Overview  

Join us in becoming a master of our customer’s goals, challenges, and problems. Our engineers agree: at Hyper Networks, you’ll take on projects and grow in ways not possible at other MSPs. Whether it’s making sure an airline has the technology to enable booking flights, a worldwide hotel chain can provide internet access, or that a large distribution center is physically secured, you will join a united team in fulfilling the technology promises we make to our customers in the solutions we provide. Our engineers design, develop, configure, install, support, maintain, and optimize networks, infrastructure, desktops, and other environments. You’ll constantly learn alongside some of the best people with whom you’ll ever work with. We don’t expect you to know everything. We do expect you to be hungry to learn and grow, so don’t worry if you only have experience in some of the things listed below. 

Responsibilities 

• Network design, and ongoing review of system configurations  

• Develops system and organizational IT roadmaps that ensure business and service continuity 

• Responsible for ensuring the stability and integrity of in-house voice, data, video, and wireless network services through the support, design, and development of local area and wide area networks (LAN and WAN) 

• Recommend, schedule, and perform network improvements, upgrades, and repairs. 

• Assist in capacity planning, networking devices procurement and support renewal.  

• Management & Design of RMM Platform 

• Have over 5-7 years of experience in administration and deployment of RMM software tools. 

• Working knowledge of Kaseya and ConnectWise Automate are highly preferred. 

• Experience with onboarding and offboarding from RMM platforms. 

• Experience with RMM-centric scripting languages and procedures. 

• Clear understanding of asset management, software inventory management, patching policies, monitoring, and alerting. 

• Experience with backup products such as Veeam, Datto, and Unitrends products 

• A proven generalist that can troubleshoot not only RMM tools but other areas to rule out Server and Networking issues. 

• Lead or participate in IT projects, ensuring timely delivery and quality. 

Required skills – Minimum Qualifications 

• 5+ years of experience with configuration design and troubleshooting of medium to large networks. 

• Understanding of Network/System infrastructure network principles, cost, coverage and capacity requirements 

• Intermediate (300 Level) to Expert (400 Level) knowledge of TCP/IP, Layer 2/3 Networking, Layer 4-7 Firewalls, Routing protocols (BGP, OSPF/ EIGRP), Spanning tree (VSTP, PVSTP+). 

• Expert knowledge of TCP/IP/DHCP and DNS 

• Expert knowledge of Microsoft Windows Server Architecture, Active Directory, and GPOs 

• Expert knowledge of Kaseya, ConnectWise, or other RMM platforms. 

• Lead or management experience is a plus 

Desired Qualifications 

• ITIL background 

• Relevant certifications (e.g., CCNA, Azure Administrator Associate (AZ-104), AWS Certified Solutions Architect) are a plus. 

• Net Brain proficiency 

Physical abilities 

• Should be able to lift 30 lbs.