Head of North America Solutions Engineering

Role: Head of NA Solutions Engineering  

Location: Remote (US - See eligible states below)

Company Overview:  

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.   

How We Do It – Our Values:   

We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.   

We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.   

We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.   

We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.   

We're seeking an accomplished Solutions Engineering Leader to lead a team of Solution Engineers (SE) supporting North America. The Head of Solutions Engineering, NA, plays a pivotal role in driving revenue, guiding individual SE career trajectories, fostering team growth, and aligning hiring strategies with the evolving demands of the sales organization. 

In this capacity, you'll forge robust partnerships with counterparts across Sales, Product Management, Customer Success, Services, Support, Marketing, and beyond, ensuring seamless coordination of organizational initiatives. Your mandate includes active involvement in key opportunities and nurturing a diverse team of talented solutions engineers hungry for mentorship and eager to advance their professional journey. Ultimately, your efforts directly support sales in achieving revenue targets by securing support from business and process stakeholders throughout the sales cycle. 

What you’ll deliver: 

• Being a player/coach directly support a team of solution engineers that have fun driving revenue.  
• Support ongoing team member growth and development including recruiting, hiring, training, and mentoring. 
• Understand the needs of the NA sales organization and develop plans to ensure outstanding support of those needs. 
• Drive strategic initiatives and programs as needed to support the growth of the business. 
• Partner with regional sales leaders to prioritize solution engineering efforts. 
• Coach the team towards attaining key performance metrics and goals. 
• Help define key value propositions we communicate to customers. 
• Identify product and technology gaps with customers and present a point of view to product and leadership teams. 
• Work with the team to discuss, plan, and implement process improvements. 
• Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback. 
• Manage day-to-day activities such as resource scheduling conflicts, expense review, and approval, activity reporting, etc. 
• Partner with Product Management to drive product innovation. 

Qualifications 

• Ideally 5+ years of pre-sales experience preferably within a SaaS organization.  

• Ideally 3-4 years of management experience preferably within a SaaS organization 
• Solid understanding of Enterprise SaaS applications and marketing technology 
• Strong understanding of API’s 
• Ability to build trust and rapport with cross-functional partners. 
• Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing. 
• Proven track record successfully collaborating with various departments to inspire alignment and execution. 
• Strong customer-facing and relationship building 
• Executive presence 
• Experience supporting and selling to enterprise customers. 
• Technically adept, experienced with web technologies. 
• Strong track record of defining and executing against key performance indicators. 

Elevate your Journey with Canto:   

    Start-Up Spirit: Embrace the excitement and flexibility of a growing company.  

️    Hands-On Impact: Your work directly contributes to our success.  

    Learning by Doing: Our growth plans provide real-time learning.   

    Close-Knit Team: Enjoy a tight-knit, supportive work environment.  

    Open Communication: We value transparency and open dialogue.  

    Problem-Solver's Paradise: Apply creativity to real-world challenges.  

⚖️    Work-Life Harmony: We respect the balance between personal and professional life.  

    Growth Opportunities: As we grow, so do opportunities for our team.  

    Cultural Exchange: Learn from diverse colleagues in a global setting.  

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.