Call Center Representative

"Second To None…Since 1901"

Your career in Plumbing, HVAC and Electric starts here at Wolfer’s Home Services! A five-star place to work, this is the company that will transform your career as a Customer Service Representative. At Wolfer’s we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

Five-Star Place to Work: What’s in it for you?

• Earn $19-$24/hour to start
• Schedule: Sunday - Thursday 9:00a-5:30p
• Get paid biweekly! Every other Friday is payday!
• 75% paid medical premiums including dental and vision
• Company Matched 401K
• Paid Time Off
• Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer’s.

The Big Task:

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Responsibilities:

• All calls answered with urgency in a professional manner
• Call handling and meeting customer needs consistently followed
• Meet the call center goal for opportunity expectations in respect to setting appointments
• Existing tools, scripts, and systems used consistently to book appointments
• Department procedures followed routinely to ensure consistently high sales
• Logging into systems in a timely manner
• Makes follow- up calls to customers for satisfaction of service performed by technicians
• Check invoices to ensure technician input proper payment and information in each order for accounting

Additional Benefits include:

• On-going technical and sales development training from the best in the business.
• Professional respect and a great team environment!

Basic Qualifications:

• Willingness to work the following schedule: Tuesday-Saturday, 10am-6:30pm
• Education: High school diploma or equivalent GED
• Experience: 1 year assisting customers in call center or customer service environment
• Ability to pass a background check and drug screen prior to hire