Service Writer

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.

We move water.

We are seeking a high-energy, self-motivated, individual to join our growing team as a Service Writer in Atlanta, GA!

Typical Duties and Responsibilities:

• Verify all checklists, condition reports and required paperwork are filed and stored in the appropriate databases
• Provide quotes for customer repairs and billable charges
• Ensure all billable charge service orders are processed and invoiced timely
• Ensure cut sheets, manuals, and other organizational information is entered and up-to-date in the appropriate databases
• Regularly update unit condition pictures in the appropriate databases
• Prepare any vendor warranty claims and log them appropriately
• Prepare internal warranty claims and log them appropriately
• Organize and prioritize all fleet vehicles, rigs and tractors using ELD software
• Ensure all annual DOT inspections are up-to-date and stores appropriately
• Review and organize all field failure reports to be reviewed by the service manager
• Work with the parts department on purchase orders to ensure all parts are received for the appropriate service order
• Assist the yard workforce as needed

Qualifications

• Associates degree in logistics, supply chain management, or combination of equivalent education and related experience
• Fork Lift certification or ability to obtain certification
• Experience in the construction industry preferred
• Knowledge of receiving and shipping practices and procedures
• Proficient in MS Office and other required software applications
• Experience in both general automotive and diesel auto parts
• Experience ordering and maintaining large quantities of auto parts

Specific Expectations

• Excellent internal and external customer service
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Strongly self-motivated, ability to perform tasks with little or no direction
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Mersino is an Equal Opportunity Employer