Customer Service Associate

Professional Search Group (PSG) is looking for a Customer Service Associate to join our client's team! This is a manufacturing company that specializes in bedding solutions & is the industry leader for all upholstery, foam, and furniture manufacturing across the nation! Ready to be a part of this awesome growth?! APPLY!

Responsibilities:

• Monitoring/maintaining customer satisfaction log.
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Provide prompt and efficient responses to customer questions via phone or email.
• Enter sales order to internal system
• Attached purchase order to the file in Acumatica as well as shipping documents.
• Create a list of items we need to produce for customers as needed.
• Print the report that customers send every day for production manager and customer service to keep track of all open orders. Email it every day to VP of manufacturing.
• Create and print law labels and keep them up to date/making sure new information provided by sales representatives is in.
• Create and print box labels for most of the finished products.
• Purchase office supplies / janitor items.
• Promote and enhance excellent customer relations.
• Take action to resolve problems quickly for customers, office, and warehouse.
• Answer the phone and if needed transfer it to the appropriate person.
• Constantly keep warehouse informed of any updates in any of the orders.
• Keep the plant manager informed of any changes related to orders.
• Print proof of deliveries, bol’s, labels, packing slips that customer send or I create and make sure they are organized.
• Make a report for all daily orders for other customer service clerk , production lead and production manager.
• Upload tracking numbers to portal after orders are being shipped.
• Upload all orders to internal processing system and create shipping labels once all items are ready to ship.
• Create shipping labels through FedEx Manager, most of our customers use this method.
• Make copies, scan documents to our customers after orders are shipped, must send tracking information to them for their records. Customers requested this information to be sent via email

Qualifications:

• Bilingual Spanish (Required)
• 3+ Years of Warehouse/Logistical Customer Service Experience
• Strong Computer Skills
• Must be organized, have strong leadership skills and be self motivated

Apply for this great opportunity today!

Jackie Hastings

Staffing Manager

562-378-0035