Hardware Service Desk Technician

Position DescriptionSummarize the overall nature and scope of the position in a few sentences.  This position will be fully in office at our Indianapolis field office located in Downtown Indianapolis and will be a temporary assignment for the next 3-4 months. This position will be responsible for hardware provisioning. Along with hardware responsibilities, this position will also help provide frontline IT support both in person and remotely. We need someone who is very detail oriented with the ability to own provisioning hardware. This role will focus on shipping computers, imaging computers, and supporting computer deployments.

  Essential Duties and ResponsibilitiesCreate a bulleted list of primary duties and responsibilities.

• General in person and remote desktop support including support of user setups and troubleshooting.
• Audio visual support for meeting rooms.
• Management of tickets to ensure timely resolution and appropriate escalation.
• Ability to follow and maintain technical documentation relating to role.
• Excellent customer service skills in support of executives in office as well as remote employees.
• Adherence to security, HIPAA, and other IT policies.

 EducationCheck highest level of education requiredHigh School Diploma/GEDXAssociate’s DegreeXBachelor’s DegreeMaster’s DegreePhDMD/DO ExperienceCreate a bulleted list of the type of experience both required and preferred; be specific and include years of experience, background, industry, etc.

• Associate's Degree/Bachelor’s degree, or equivalent experience in IT or related field

 Knowledge, Skills and AbilitiesCreate a bulleted list of specific knowledge, skills and abilities both required and preferred to be successful in this position.

• Excellent time management and prioritization skills.
• Ability to work independently.
• Ability to problem solve and troubleshoot issues with or without documentation, while appropriately escalating issues.
• Excellent communication and customer service skills.
• Self-motivating and having the capability to learn new things on your own in support of your work.
• Detail oriented.
• Ability to manage, audit, and identifying ordering needs for in office IT inventory.
• Ability to identify documentation needs and ownership of documentation creation.
• Ability to manage task prioritization based on service desk and customer needs.

 Computer skillsCreate a bulleted list of specific computer or technology skills needed for this position

• Experience imaging computers.
• Microsoft Windows and MacOS support experience.
• General IT desktop support skills.
• Basic knowledge of Active Directory and Microsoft 365.
• Telephony support experience a plus.
• MDM support experience a plus.
• Basic networking experience a plus.

  Licenses/CertificationsCreate a bulleted list of specific licenses or certifications required or preferred for this position

• CompTIA A + and or Network + - Preferred.
• Any Microsoft desktop related certifications.

 

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

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