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Technology Service Desk Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

High Industries

IT Service Desk Lead

Lancaster, PA

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

Unisys Corporation

Tech Service Desk

Hopkins, MN · On-site

... e Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. * Working knowledge of data and voice network concepts Benefit ...

Unisys

Tech Service Desk

... IT Service Desk experience. 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. Working knowledge of data and voice network concepts Benefit ...

Unisys

Tech Service Desk

Salt Lake City, UT · On-site

... e Desk experience. • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. • Working knowledge of data and voice network concepts Benefit ...

Unisys

Tech Service Desk

Salt Lake City, UT · On-site

... IT Service Desk experience. 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. Working knowledge of data and voice network concepts Benefit ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9 ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

IT Service Desk Lead Position Title IT Service Desk Lead Location Des Moines, IA Experience - 8 10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead ...

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Technology Service Desk information

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How much do technology service desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a technology service desk?

Technology Service Desk roles are positions responsible for providing technical support and assistance to users within an organization. These professionals handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. They troubleshoot and resolve technical issues, escalate complex problems to higher-level support, and ensure that IT services run smoothly. A Technology Service Desk helps maintain productivity by minimizing downtime and ensuring users have reliable access to necessary technology resources.

What skills and qualifications are needed to work on a technology service desk?

To thrive as a Technology Service Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational understanding of computer systems and networks, often supported by a relevant IT certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and standard operating systems is typically required. Outstanding communication, patience, and customer service skills help you effectively assist users and de-escalate issues. These competencies ensure quick resolution of technical problems, high user satisfaction, and efficient IT operations.

What challenges do technology service desk professionals face, and how can they be addressed?

Technology Service Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and maintaining effective communication with users who may have varying levels of technical expertise. Addressing these challenges involves strong organizational skills, effective time management, and the ability to break down technical concepts in a user-friendly way. Continuous learning and collaboration with IT teams are also key, as they help service desk staff stay updated on the latest systems and solutions, ultimately improving service quality and user satisfaction.

What is the difference between Technology Service Desk vs Help Desk Technician?

AspectTechnology Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate IT, technical support teamsHelp desks, customer support centers
Employer & IndustryIT departments across industriesIT support providers, tech companies
Search & Comparison IntentUnderstanding roles, career pathsJob responsibilities, skills needed

While both roles involve technical support, the Technology Service Desk typically handles more complex IT issues within organizations, often requiring broader technical knowledge and certifications. Help Desk Technicians usually focus on basic troubleshooting and customer support. The Service Desk may serve as a central point for IT service management, whereas Help Desk Technicians often work directly with end-users to resolve common problems.

What cities are hiring for Technology Service Desk jobs?

Cities with the most Technology Service Desk job openings:

What are popular job titles related to Technology Service Desk jobs?

For Technology Service Desk jobs, the most frequently searched job titles are:

Technology Service Desk jobs near you

IT Service Desk

Minneapolis, MN • On-site

US IT Solutions Inc
Software Development • 51 - 200 employees
Learn more about US IT Solutions Incexternal

Full-time

Re-posted 23 days ago

Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435

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