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Technology Help Desk Jobs (NOW HIRING)

Mploylab

Lead, Technology Help Desk

Manhattan, NY · On-site

$140K - $160K/yr

New York, NYWe're seeking a results-driven Lead, Technology Help Desk to oversee day-to-day operations of the IT Help Desk and ensure employees receive professional, efficient technical support. The ...

GITI TIRE USA LTD

IT Help Desk

Richburg, SC · On-site

Job Title IT Help Desk Department: Information Technology (IT) FLSA Status: Non-Exempt Location: Chester, SC Shift: Night Shift Summary: The IT Help Desk position is responsible for providing ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Inverse Technology Solutions

IT Help Desk

Cincinnati, OH · On-site

They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn. Responsibilities : • open support ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

MOUNT HERMON ASSOCIATION INCORPORATED

$17.15 - $19.25/hr

The IT Help Desk is responsible for helping to maintain the information technology infrastructure in a manner consistent with MHA's mission, vision, culture code and standards of conduct. General ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Safgard

IT Help Desk Technician

Greensboro, NC

IT Help Desk Technician Greensboro, NC | Full-Time | IT | Saf-Gard Safety Shoe Company Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices

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Technology Help Desk information

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How much do technology help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technology help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.
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What states have the most Technology Help Desk jobs?

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What are popular job titles related to Technology Help Desk jobs?

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Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Lead, Technology Help Desk

Manhattan, NY • On-site

Mploylab
See more jobs at Mploylabexternal

$140K - $160K/yr

Other

Posted 8 days ago

Job description

Location: New York, NYWe’re seeking a results-driven Lead, Technology Help Desk to oversee day-to-day operations of the IT Help Desk and ensure employees receive professional, efficient technical support. The ideal candidate is an experienced leader with excellent communication, troubleshooting, and conflict management skills who thrives in a fast-paced environment.

Position Overview

The Lead, Technology Help Desk will manage a team of technicians, oversee service quality, and handle escalations. This role involves maintaining vendor relationships, monitoring team performance, and improving operational efficiency across multiple locations.

Key Responsibilities
  • Manage and evaluate Help Desk team performance.
  • Mentor, train, and conduct performance reviews.
  • Oversee vendor relationships for Help Desk tools and services.
  • Create daily, weekly, and monthly performance reports.
  • Provide in-person and remote technical support when needed.
  • Develop and deliver technical training for new hires.
  • Troubleshoot and resolve advanced technical issues.
  • Manage escalations and ensure timely issue resolution.
  • Recommend and implement process improvements.
  • Maintain confidentiality and data security in all operations.
  • Travel between office and site locations as needed.
  • Support additional technology initiatives and projects.
Qualifications
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience with ServiceNow.
  • 3–5 years in a Help Desk Manager or Senior IT Lead role managing 5+ team members.
  • 2+ years of Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.).
  • Excellent analytical, troubleshooting, and leadership skills.
  • Strong customer service focus and ability to work under pressure.
Key Traits
  • Exceptional communication and interpersonal skills.
  • Calm, methodical approach to resolving technical issues.
  • Logical, detail-oriented problem-solving abilities.
  • Adaptability in shifting priorities and fast-changing environments.
  • Collaborative, transparent, and proactive mindset.
  • Commitment to continuous improvement.
Compensation

Salary Range: $140,000 – $160,000 USD (depending on experience and qualifications)

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