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Technology Help Desk Jobs in Texas (NOW HIRING)

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

DOCUmation, Inc.

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards. • Must be able to lift desktop computers and ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

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All JobsTechnology Help Desk JobsTechnology Help Desk Jobs in Texas

Technology Help Desk information

See Texas salary details

$11

$21

$31

How much do technology help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.
Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

IT Help Desk Engineer

Austin, TX • On-site

Allen Control Systems
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about Allen Control Systemsexternal

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and security.
Responsibilities:
• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues.
• Assist and manage the Onboarding process for new users.
• Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
• Configure laptops, install software, and support new employee onboarding.
• Perform routine system maintenance to ensure all devices remain secure and up to date.
• Assist in documentation efforts, keeping system logs and IT records current.
• Work with vendors to gather technical and compliance documentation.
• Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
• Communicate effectively with employees, providing timely updates on their IT issues.
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or related experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows and macOS environments (Linux a plus).
• Familiarity with IT ticketing systems and support workflows.
• Strong communication skills and a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.
• 3–5 years of professional IT support experience.
• Hands-on experience in compliance-driven environments.
• Background supporting defense or aerospace companies.
• Familiarity with vendor security and risk management processes.
Company:
Allen Control Systems develops autonomous defense technologies designed to detect, track, and counter unmanned aerial threats. Founded in 2022, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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