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Technology Help Desk Jobs in Texas (NOW HIRING)

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Job Purpose The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This ...

Revel Staffing

IT Help Desk Specialist

Plano, TX · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

Integra

IT Help Desk Supervisor

Plano, TX · On-site

DEPADM The Opportunity We're seeking a highly technical Help Desk Supervisor to lead our IT support team and ensure efficient resolution of user issues across all support levels. This role will ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support

Integra

IT Help Desk Supervisor

Dallas, TX · On-site

DEPADM The Opportunity We're seeking a highly technical Help Desk Supervisor to lead our IT support team and ensure efficient resolution of user issues across all support levels. This role will ...

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support, or IT Support within a corporate environment. * Experience supporting Windows operating systems ...

Signal Energy

IT Help Desk Technician

Houston, TX

Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support, or IT Support within a corporate environment. * Experience supporting Windows operating systems ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...

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Technology Help Desk information

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How much do technology help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technology help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.
Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

Bank IT Help Desk Specialist

Odessa, TX • On-site

SOUTHWEST BANK
See more jobs at SOUTHWEST BANKexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Purpose

The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, maintaining accurate support records, and ensuring minimal disruptions to daily banking operations. The technician will work collaboratively with internal teams and external vendors, while also contributing to IT projects, documentation, and user education.

Key Responsibilities

  • Technical Support: Provide frontline IT support for hardware, software, printers, phones, mobile devices, banking systems, and network issues for both local and remote users.
  • Issue Resolution: Troubleshoot and resolve technical problems efficiently; escalate complex issues to higher-tier IT staff or vendors as needed.
  • User Training: Assist users in learning and navigating IT tools; create basic training documents or user-friendly guides.
  • System Maintenance: Perform routine IT maintenance tasks such as software updates, patching, system reboots, and antivirus checks.
  • Hardware & Software Procurement: Assist in acquiring, setting up, and configuring new computers, peripherals, and software for employees.
  • Ticket Management: Log, prioritize, and manage incoming support requests using the designated IT ticketing system; track and follow up on open items.
  • Communication: Translate complex technical information into understandable language for end-users; provide clear and timely updates on issue resolution.
  • Collaboration: Work with internal IT teams and external vendors to coordinate upgrades, troubleshoot shared issues, and implement system enhancements.
  • Documentation: Maintain up-to-date records of IT support tickets, system configurations, processes, and resolutions to build a reliable knowledge base.
  • Special Projects: Participate in IT projects including software rollouts, system migrations, and infrastructure improvements.
  • Other Duties as Assigned: Support departmental or company-wide technology initiatives and tasks as requested.

Education / Qualifications / Experience

  • High School Diploma or equivalent required; Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred.
  • 1–2 years of experience in IT help desk or technical support role preferred.
  • Strong understanding of Microsoft Windows, Office 365, remote support tools, and networking fundamentals.
  • Experience with ticketing systems and basic documentation practices.
  • Banking or financial industry experience a plus.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Occasional travel between bank locations may be required.
  • Must be able to bend, crouch, and crawl when installing or troubleshooting hardware.
  • Manual dexterity to operate tools, computers, and standard office equipment.

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