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Technology Help Desk Jobs in Georgia (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

... Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every ...

Athens Micro

IT Help Desk Engineer

Athens, GA

... Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

Stay current on policies, procedures, and technology updates relevant to assigned responsibilities ... to helping organizations build high-performing teams while empowering professionals to grow ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

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Technology Help Desk information

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How much do technology help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technology help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.
Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Help Desk

Norcross, GA • On-site

Seneca Resources Company, LLC
IT Services • 51 - 200 employees
Learn more about Seneca Resources Company, LLCexternal

Contractor

Re-posted 11 days ago

Job description

IT Help Desk Analyst
Location: Norcross, GA
Work Environment: Call Center
Start Date: January 2026
Position Performance Measures
  • Calls handled per hour
  • Percentage of escalated calls
  • Not-ready time percentage
  • Call quality compliance
  • Average call handle time
  • Team Customer Satisfaction (CSAT)
  • Team Service Level Agreement (SLA) performance
Key Responsibilities
  • Provide first-level technical support by answering inbound customer calls and diagnosing reported issues.
  • Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution.
  • Confirm issue resolution and customer satisfaction before closing calls or tickets.
  • Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary.
  • Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds.
  • Apply approved fixes or workarounds discovered through collaboration.
  • Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices.
  • Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track.
  • Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution.
  • Educate customers on proper use of supported hardware and software, including "how-to" assistance.
  • Maintain high ownership of incidents through accurate documentation, follow-up, and case closure.
  • Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication.
  • Dispatch hardware-related issues to appropriate vendors.
  • Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner.
  • Maintain compliance with attendance, scheduling, and quality assurance standards.
  • Collaborate with team members to continuously improve support processes and customer satisfaction metrics.
  • Keep management and support teams informed of emerging or recurring support issues.
  • Perform additional duties as assigned.
Experience, Education, and Qualifications
Education
  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
Experience
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
Required Skills and Abilities
  • Strong customer-focused mindset with a high sense of ownership
  • Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users
  • Proven troubleshooting, root cause analysis, and issue resolution skills
  • Strong time management, organizational, and multitasking abilities
  • Ability to work independently while contributing effectively in a team environment
  • Professional phone etiquette and conflict management skills
  • Detail-oriented, self-motivated, and deadline-driven.
    About Seneca Resources:
    Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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