Field Dispatcher

Job Title: Field Dispatcher

Reports To: Service Manager

Job Summary:

Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.

Responsibilities:

• Coordinate field repairs, services, and maintenance of equipment

• Direct troubleshooting, inspection, repair and testing of equipment in the field

• Develop and maintain repair schedules for all field personnel on daily basis

• Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing

• Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services

• Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services

• Oversee maintenance condition of all rental units in the field

• Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records

• Provide schedules for outside vendors and manufacturers

• Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating

• Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines

• Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance

Education/Experience/Skill:

• Associate Degree or equivalent experience

• Five years’ experience as a heavy equipment technician

• Excellent written and verbal communication skills

• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems

• Knowledge of company’s parts order system and work order system

• Proficient in Word, Excel and other software programs

• Excellent organizational skills

Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.

Linder is a drug free workplace