Medical Administrative Assistant

First Alliance Healthcare of Ohio provides comprehensive mental and behavioral health services to people in a community setting. The Medical Administrative Assistant plays a vital role in ensuring the effective day-to-day operations of the psychiatric clinic and is the first point of contact for clients, families and clinic visitors.

Primary responsibilities of the Medical Administrative Assistant include the following:

• Scheduling Clinic Clients

• Drawing Blood

• Injections

• Call clients or the client’s QMHS for Appointment reminders

• Checking patients in for scheduled appointments

• Interview patients for case histories prior to appointments

• Update and maintain patients’ health records and charts, maintains master client lists

• Assist patients with initial paperwork (Screening questionaires)

• Schedule and coordinate follow up appointments

• Answering phones and maintaining databases

• Answer patients’ queries and ensure quality customer service

• Client and staff correspondence (scribe for Medical/Psychiatry team meetings, participate in periodic staff trainings, etc.)

• Process insurance claims in compliance with law requirements

• Use medical software to support all transactions

• Collaborate with doctors and nurses to help schedule tests, order supplies, inventory, etc.

• Transferring lab results to appropriate technicians and referring providers

• Ordering supplies (Supply management and inventory control)

• Obtaining clients Vitals prior to appointments (during nurse absence)

• Administering Screening Assessments (PHQ, GAD, AIMS)

• Reviewing medication list with clients

• Triage Medication Refill requests

• Prior Authorization Triage for prescribers

• Assist in case conference coordination and scheduling with Prescriber, Therapist, QMHS