Customer Service Specialist

Team Sunshine is obsessed with being New England's Premier Installer and leaving no doubt with our guys this is the best company to be at in New England. We aren't perfect but we are highly committed to nailing that goal and are looking for professionals who want to build this company to that ideal.

Key Responsibilities:
● Serve as the primary point of contact for clients and stakeholders during the solar installation process.
● Follow daily/weekly agenda to ensure task completion and the project continues moving
forward.
● Address client concerns and ensure customer satisfaction. (Answer phone/emails)
● Examine project plans to ensure they correspond with material procurement team and customer requests.
● Communicate and provide prompt and timely updates in the organization pipeline/CRM
● Oversee creation of bill of materials for each project, site capture (photograph platform), and other project requirements
● Maintain printed copies of required documents for each installation job (completed weekly)
● Assist in managing and maintaining additional requirements needed for installation
● Other tasks as required

Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in customer service or a related field, preferably in the solar energy industry.
• Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
• Strong interpersonal skills and the ability to empathize with customers while remaining professional and courteous.
• Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office Suite and experience with CRM software preferred.
• A genuine passion for renewable energy and sustainability initiatives.
• Flexibility to work occasional evenings or weekends as needed.
• Bilingual proficiency in English and Spanish (or other languages) is a plus.

Benefits:
We offer a highly competitive salary and benefits package, including health insurance, dental, eye and paid time off. Additionally, we provide opportunities for career growth and advancement within the company.
$22/hr+ depending on experience

If you are passionate about the solar industry and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.

 

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