Payment Plan Coordinator - Tennessee

4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers great people to do their best work. We are searching for a driven, detail-oriented Payment Plan Coordinator to join our team.

The Payment Plan Coordinator Mission is to help customers manage and maintain their existing payment plans with us. This support could be in the form of account questions, coordinating payment dates, calling on past due payments, and maintaining systems to ensure communications with payment plan customers is accurate.

Company Core Values:

1. Get the important stuff done - We look for individuals who strive to have deep understanding of their role and how their work connects to their team and the company at large and how to organize their priorities to drive business value in the right ways.
2. Actively and eagerly seek to learn, improve, and grow - We look for individuals with intellectual curiosity and a questioning mindset.
3. Ask questions and use data to make decisions - We look for individuals who take in evidence, organize information from multiple sources, derive meaning from it, and make critical decisions quickly.
4. “We” not “I” - We value knowing how to cooperate with peers and leaders to help the team achieve its goals.
5. See the glass half full - We look for individuals who take ownership of their role and demonstrate enthusiasm, excitement and passion for their work.

Primary Responsibilities / Essential Job Functions:

1. Answer customer questions by phone and email regarding their payment plans with us.
2. Call on past due accounts to make arrangements for payment within state and federal guidelines.
3. Practice good data hygiene with clear notes and data management.
4. Respond to callback requests and scheduled callbacks with customers.
5. Communicating with other departments such as finance and IT to correct customer issues as they arise.
6. Follow all policies and procedures of 4Patriots, LLC.
7. Demonstrate regular and reliable attendance.
8. Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree a plus
• Experience in Collections a plus
• Must be detailed oriented and self motivated
• Must have experience working in a remote environment
• Ability to communicate clearly in both written and spoken form
• Proven Customer Service experience a plus

4Patriots offers:

• 100% Remote!
• Great pay and bonus program
• Company paid medical coverage
• Vision and dental coverage
• 401K with company match
• Generous PTO policy
• Paid maternity/parental leave
• Employee referral bonus program
• Student loan repayment program
• Volunteer time off
• Professional development funds…and many more!

Skills and Abilities:

Must be able to work independently as well as collaborate within a dynamic multi-department environment to achieve common goals; organize and manage multiple priorities simultaneously; take ownership and be self-motivated and resourceful to find problem solutions; be data and results driven; and learn quickly in a fast paced, open plan environment. Must have excellent verbal and written communication skills, strong analytical and problem-solving skills, be detail oriented and adaptable.

Physical And Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is often required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; occasionally required to climb stairs; balance; stoop, kneel, bend, crouch or crawl; taste or smell.

The employee must occasionally lift, push, pull and/or move up to 20 pounds.

Repetitive motion of hands required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment And Travel Requirements:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office environment.

Minimum overnight travel (up to 10%) by land and/or air.

Powered by JazzHR

qx63AVAFHA