Enteral Patient Care Coordinator (Hybrid work schedule)

Join our compassionate team as an Enteral Patient Care Coordinator and play a pivotal role in providing exceptional support to patients requiring enteral nutrition services. In this vital position, you will be the first point of contact for patients and healthcare providers, facilitating a smooth admissions process and ensuring that patient care starts on a positive and professional note. Embrace the opportunity to make a meaningful impact in the lives of patients while growing your career in a supportive and dynamic healthcare environment. To learn more about our company, visit us at PromptCare In-home Respiratory and Infusion

Job Type: Full-time, Hybrid Schedule (2 days in office - 3 days remote)

The successful candidate will work 40 hours per week with flexible schedules from Monday to Friday, 8:30am-6:00pm EST

Locations: New Providence, NJ; Concord, NC; Nashville, TN; or King of Prussia, PA

Job Summary

The Patient Care Coordinator will be responsible for coordinating patient care services and ensuring that patients receive the highest quality of care. The PCC processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

• Experience with insurance payers is preferred
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Home Medical Equipment company is strongly preferred
• Previous customer service experience in a healthcare services business is preferred
• Previous experience working with enteral therapy patients or pediatric enteral nutrition formulas is highly desirable

Job Responsibilities, included but not limited to:

• Onboarding new patients by hospital discharge or company transition
• Providing resupply orders to patients on service
• Receiving and reviewing patient records to ensure medical necessity is met for services ordered by physicians
• Performing insurance and benefit verification; obtaining prior authorizations
• Other additional job duties

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 50 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.