Director of Operations - Nashville
- $75,000 to $90,000 Yearly
- Full-Time
GoodNight Stay, a mid-sized technology based short term rental company headquartered in Scottsdale, AZ is seeking an enthusiastic, hard-working professional to lead our Nashville operations team as our Director of Operations. We are a luxury property management company with homes and hotels throughout Arizona, Tennessee, California, Colorado, Florida and Idaho.
Primary duties for the Director of Operations are to organize and lead a team of 20+ employees in the field for our 300+ luxury rental portfolio. The Director of Operations position is full-time and based out of in Nashville, TN. This is a great opportunity for a motivated person to join a fast-paced company in one of the fastest growing industries in the United States.
The Director of Operations Role:
- Help the GoodNight Stay team build onto an already strong market.
- Bring your own and create new relationships in the market that help provide excellent service to our guests and owners.
- Help build find, interview and hire local operational staff members.
- Motivate and lead the staff on all Good Night initiatives.
- Be able to communicate effectively to the local staff and executive team through email, phone calls, reports and KPIs.
- Oversee daily operations and ensure the smooth operation of all of GoodNight Stay's markets.
- Executing the implementation of People & Culture strategies and initiatives that align with GoodNight Stay’s business strategy.
- Develop, maintain and role model a culture that is open to change and innovation, and supports collaboration, respect and accountability.
- Maintain knowledge of industry trends and employment legislation to ensure adherence to federal, state and local legal requirements.
- Lead the senior leadership team to build an empowering workplace through effective performance management and feedback, coaching and support.
- Manage employee performance and salary review process.
- Assisting with full cycle recruiting as required.
- Create, update, maintain and improve on GoodNight Stay’s HR related policies.
- Act as the main contact for People & HR related matters.
- Partner with senior leadership team to implement strategies for employee engagement and retention.
- Ensure consistent compliance to all Employment & Labor laws of the area.
- Manage the onboarding and exiting process for employees.
Benefits: GoodNight Stay will provide a competitive salary and bonus, medical/dental/vision benefits, vacation & holiday time off, company-provided equipment, and has many other employee perks that enhance our culture and team building.
Required Skills/Abilities:
- Ability to work in a fast-paced, dynamic, and luxury hospitality service environment while remaining calm and productive under pressure.
- Must be able to communicate effectively using all modern methods of communication.
- Self-motivated and self-sufficient, while having the confidence to seek guidance and direction as needed.
- Must own, carry, and use a cellular phone with phone calling and texting ability.
- Strong attention to detail.
Education and Experience:
- Bachelor’s degree in Business Management, Business Administration, or related field preferred.
- Five years of related experience required, with a minimum of one-year general manager experience.
- Vacation Rental, Property Management at scale, or similar premium hospitality experience, Sales experience a plus.
- Ability to analyze and interpret financial data as well as the ability to effectively communicate results to property owners
- Problem solving.
- Finding ways to promote our brand within the community as we achieve excellence and great experiences.
- Maintaining a positive and professional attitude while multi-tasking several difficult objectives.
- Ability to effectively communicate to local staff, executive team and property owners.
- Self-starter and entrepreneurial drive.
Job Type: Full-time
Pay: Up to $90,000 per year total compensation (Salary plus bonus)
Address
GoodNight Stay, LLC
819 Fesslers Parkway
Nashville, TNIndustry
Business
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