Credit Specialist

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. ' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone's face.

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

Briefly describe the position responsibilities:Performs clerical activities associated with the credit approval of accounts and other Credit and Receivables Management department functions. Analyzes credit data to estimate degree of risk involved in extending credit to customers, notifies customers of credit decisions and works with the customer and/or Territory Manager to resolve discrepancies. Familiar with standard concepts, practices and procedures within Credit and relies on limited experience and judgment to plan and accomplish goals to perform a variety of tasks. Works under general supervision, reporting to a supervisor or manager.

Essential Duties and Responsibilities include the following: (additional duties may be assigned)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares customer records for credit review by printing existing customer data as well as locating and printing industry related reports via the web. May update and verify customer order statuses to reflect credit decisions made by the Specialist and Analyst.
• Records information about financial status of the customer, status of the credit and collection efforts, and performs activities to update relevant data on the account, invoice, order or vendor records.
• Sorts and files correspondence and maintains departmental filing.
• Evaluates customer records and recommends that accounts be closed, credit limit reduced or extended, collection attempted, or request early payment of funds, based on payment history and purchase activity of customer.
• Communicates credit decisions and information verbally and in writing to customers, Territory Managers, Regional Sales Managers and Insurance Providers.
• Investigates complaints to correct errors in accounts as they are related to credit and collections.
• Emails/Mails and faxes documents and letters to customers, other businesses and Territory Managers.
• Contacts and confers with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required

Competencies:

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs; and giving high priority to customer satisfaction and customer service.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate decision-making process; makes timely decisions.

Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Organizational Support - Follow policies and procedures; completes tasks correctly and on time; supports organization's goals and values.

Education/Experience:

• Associates Degree in a business related field or equivalent experience.
• 0 to 2 years experience in a related field such as: Credit Analyst, Credit & Collections Clerk, Credit Reporting Clerk, Administrative Secretary, or Administrative Services Clerk.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers and customers.

Math Ability:

Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. Ability to compute ratio and percent.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Order processing systems and Contact Management systems.

Supervisory Responsibilities:

None

Benefits:

• Medical, Dental and Vision Plan
• Annual contribution to your Health Savings Account.

• Company paid short-term and long-term disability.
• Company provided $100,000 Basic Life Insurance Policy.
• 401(k) with company match.
• Time off includes PTO, Sick Leave, Jury Duty, Bereavement, and 5 Lift the Spirit Days to give back to your community.
• Annual Community Giving Day.
• Generous product discounts.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, stoop and kneel.