Call Center Represntatives

Prestigious Company in Cullman, Al, is looking for a Call Center Representatives. If you have experience and excellent communication and strong customer service skills we need you! . English and Spanish bilingual a plus!! 1Please send resume describing relevant experience and skills.

The Call Center Representative's Essential Job Functions/Responsibilities include the following:

• Schedule seminars or appointments for patients

 • Answer telephone promptly and in a polite and professional manner

 • Remind caller of cancellation/no-show policy

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

 • Meets and exceeds call volume standards • Adheres to all HIPAA policies • Adheres to all Sequence Health policies Act as a liaison for the patients and the Health Center

 • Direct calls to other departments as needed

• Use sound judgment in handling calls, especially with upset patients

 • Understanding of when to escalate calls to physicians/practice manager/triage nurse Service patients

 • Make reminder calls as requested

 • Make calls to reschedule appointments when necessary

 • Provide assistance with call backs and other projects as call volume permits 

 Qualifications and Skills Needed:

 • One or more years of experience working in a call center preferred

 • One or more years of experience working in a medical or healthcare environment preferred

 • Previous scheduling experience preferred

• Ability to handle confidential and sensitive information

 • Ability to communicate effectively on the telephone , forms etc

• Clear articulation of English is essential to communicate with patient / clients, physicians and other practice staff.

Submit resumes to :

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