Customer Service Rep

Job Description

Poly Print Inc. is a family-owned and operated flexographic printing business incorporated in the state of Arizona in 1992. Corporate headquarters and operations are located in Tucson, AZ, with sales representatives in California, Arizona, Texas, Nevada, Utah, Ohio, Kentucky, and Georgia. We are currently looking for two Customer Service Representatives for our production facility in Tucson.

Job Summary: Customer Support Representatives act as the intermediary between our customers and our production team. Our office is connected to an 80,000 sq. ft. manufacturing facility that runs 24/7. Most correspondence with our customers is completed through phone calls and e-mail. Interaction with our production team occurs through face-to-face conversation, phone, email, or two-way radio.

Education: High school diploma or equivalent - Two years of college preferred

Experience: Two years sales and/or customer service experience

Requirements:

• Can follow instructions
• Is attentive to details
• Must obey all personnel, product and food safety regulations
• Must obey all company policies and procedures
• Must adhere to all quality processes, including documentation and verification as they apply to the performance of your tasks
• Must be a team player
• Must be able to articulate and communicate effectively with customers, office and production personnel
• Work well under pressure and can meet deadlines
• Excellent problem solving and innovative thinking skills
• Excellent organizational and multi-tasking skills
• Must be able to read a tape measure down to .0625”
• Above average computer literacy, math and literacy skills
• Microsoft Word, Excel, and Outlook experience
• Adobe Illustrator experience preferred

Duties:

• Provide office support for sales staff and house accounts
• Handle incoming telephone calls
• Telephone interaction with customers and vendors
• Input and prepare quotes, production work orders, and purchase orders
• Purchase various office and production items
• Participate with monthly physical inventory
• paperwork and filing
• Manage incoming/outgoing faxes and FedEx deliveries
• Backup to shipping/receiving department when required
• Assist plant and office personnel as required and when applicable
• Maintain neat and orderly workplace
• Perform special assignments as requested
• In the absence of the Customer Support Manager, the Administrative Manager will assign a Customer Service Representative to handle duties of this position
• In the absence of the Material Handler, the CSR assigned to shipping duties and the Baler will take over
• Responsible to initiate corrective action, return authorization, and request for credit as necessary for customer complaints

Poly Print offers a benefits package options that include medical, dental, vision, life insurance, Short-Term Disability, paid holidays, vacation and sick leave.

It is the policy and intent of Poly Print inc. to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, ancestry, disability, or medical condition as defined in federal and state laws. This policy covers all facets of employment, including but not limited to: recruitment, selection, placement, promotions, transfers, demotions, termination, training, and compensation.

Job Type: Full-time