Collections Specialist

Arkana Laboratories

Little Rock, AR

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As the Collections Specialist, you will be responsible for the timely collection of outstanding accounts receivable and updating/maintaining client configurations.

What you'll do:

Collection of client accounts
Collection of outstanding insurance claims
Collection of outstanding patient responsibility balances
Processes client contact updates and client account maintenance
Validates new client contact information and submit vendor forms and required documentation to the client in a timely manner as needed
Answers incoming telephone calls in a professional, courteous, timely manner
Runs Monthly Patient Collection Letters
Verifies the distribution of automated client invoices through the billing system and correct/update delivery method as needed
Configures existing clients in the billing system with information received from the Client Development/Client Services Team
Accesses processes, duties, tasks and recommend updates to improve processes and procedures as needed
Other duties as assigned

You should have:

Proven track record of process improvement to drive accuracy and efficiency
Evidenced problem-solver
Strong leadership skills
Excellent verbal and written communication skills
Detail-oriented and analytical thinker
Demonstrated ability to project manage (i.e. scheduling, critical thinking, communication)
Ability to prioritize and maintain composure in stressful times

Qualifications

Minimum of high school diploma
Two years of experience with medical billing/collections
Proficient with various software applications (Outlook, Excel, Word), computer systems, web-based applications, and third-party portals

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees: