Ecommerce/ Customer Service Representative
- $35,000 to $50,000 Yearly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Customer Service Representative - Offset & Digital Printing with e-commerce
The Customer Service Representative is a dynamic position requiring strong communication skills, time management, and adherence to detail. The role functions as the liaison between sales, the client, and production. Customer service communicates with all parties following the job through the production process ensuring an on-time, quality delivery. Candidate must be timely, detail oriented, able to multi-task, manage time, prioritize, and work with a team.
Duties:
Create & Convert Estimate to Job & Schedule
Update Customer on Schedule
Keep Account Manager Updated
Send Proofs
Enter Pertinent Information - Notes, Payment Info, Delivery Instructions
Manage Approval Process
Track Job Through Production
Update Sales and Management of Any Delays
Press Check When Needed
Enter Customer Items/ Manage Jobs in Ecommerce Systems
Attend & Contribute in Daily Production Meeting
Answer Phone
$38,000 - $50,000
Print Customer Service or Marketing Coordinator Experience is a plus. HTML experience is a plus.
Why Work at CME?
Quality Work, Team Centric, Growth Opportunity, Competitive Compensation Package
CME Description
CME Printing is a family owned commercial printing company started in 1977. Our service offering includes graphic design, digital small format , digital large format, offset printing with full service bindery, fulfillment and mail services. We value our people, our customers, and delivering a quality product on-time.
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