Service Desk Technician
- Full-Time
Job Title: Service Desk Technician
Job Summary:
The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks while maintaining Pipeline Health’s cyber hygiene. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Experience:
- Prefer at least 1 to 2 years of current experience in an acute care setting.
- Prefer application support experience with Cerner.
Education:
- High school graduate.
- Knowledge of basic computer hardware.
Licensure/Certifications:
Current A+ certification preferred.
To learn more about Pipeline Health, please follow the link below:
About Us - Pipeline Health
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