Customer Service Representative

Why work with us? Vitt Heating and Cooling is a third and fourth-generation family-run business. As a family-owned-and-operated business, we like to create a positive and encouraging environment when you are here. At Vitt Heating and Cooling, we take pride in our team filled with authentic, honest, and caring individuals who work with great integrity to service our valued clients. Here are some reasons you should consider joining our team:

• Family-First Values - We recognize that life can be unpredictable, and family always comes first. That's why we strive to create a supportive work environment that understands and accommodates the needs of our team members. We're committed to ensuring that you can balance your professional responsibilities with your personal life.
• Elevate Your Skills with Interplay Learning - At Vitt Heating and Cooling, we believe in continuous learning and development. That's why we've implemented Interplay, our innovative learning system designed to take your HVAC skills to the next level. With Interplay, you'll have access to cutting-edge VR technology that allows you to immerse yourself in realistic scenarios and learn new techniques in a hands-on environment. Stay ahead of the curve and keep up with the latest HVAC trends with Interplay.
• Supportive Leadership and Customized Career Pathing - Our leadership team is dedicated to your success and growth. We understand that each team member has unique talents, aspirations, and career goals. That's why we offer customized career pathing opportunities tailored to your individual strengths and interests.

To learn more, please visit our website at: https://vittheating.com/

Are you passionate about customer service and building lasting relationships? If so, this is the perfect opportunity for you to join our team as a Customer Service Representative!

What we offer:

• 401k with 4% match
• 50% employer-covered medical insurance
• Dental Insurance
• Vision Insurance
• Vacation
• PTO
• Company provided uniforms
• Come gather at our annual Christmas party!
• Company-supplied thirst quenchers
• Access to Interplay learning to gain more skills
• Paid training is offered through our distributors to help you learn and grow your career
• Career Advancement Opportunities

Pay Rate: $18.50/hr to $23.50/hr depending on experience

Work hours: Monday to Friday, 8:00 am - 5:00 pm

Required Qualifications:

• High school diploma or equivalent
• 3+ years of experience in customer service
• Professional phone skills
• Energetic personality
• Proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multi-task

Responsibilities:

• Interact with customers over the phone, email, and through online platforms
• Respond to inquiries, provide product information, and offer solutions to meet customer's HVAC needs
• Understand HVAC products and services offered by Vitt Heating & Air, including knowledge of different HVAC systems, components,
• efficiency ratings, and installation requirements
• Maintain customer account information
• Handle high-volume inbound and outbound calls
• Address customer concerns and be an integral part of finding solutions for our valued clients
• Conduct outbound calls to explain warranties on new equipment sales and program benefits
• Answer service phone, take calls to answer customer concerns and questions, evaluate urgency, and schedule accordingly
• Process service work orders
• Process warranty claims