Front Desk Supervisor

On-Site Front Desk Supervisor

Full-Time: Hours Monday to Friday 7am-3pm, with the flexibility to cover all shifts as needed, and train in each shift.

Reports To: Property Manager

The Front desk Supervisor serves the needs of the residents of the Association. He / She will provide information and special services to enhance residents' and guests' quality of living. He/she acts as a Front Desk Supervisor, assists as an Access Control Officer, and doorman for the condominium and is responsible generally for assuring of the tidiness of the areas, the Lobbies, Elevator Lobbies, Elevators, and Outdoors Visible Areas within the line of sight, ensuring that floors, surfaces, and grounds are kept free of trash and debris.

The Front Desk Supervisor is responsible for assisting Management in enforcing the Rules and Regulations of the condominium whether by directly addressing the Residents, Guests, Vendors, or Contractors when appropriate or by immediately reporting any violations to the Management Office.

The Front Desk Supervisor plays a pivotal role in ensuring smooth operations and exceptional service delivery at the condominium building. They are responsible for overseeing the front desk staff, managing daily activities, enforcing condominium rules and regulations, maintaining a high standard of appearance for the team and front desk area, and fostering a positive work environment. The Front Desk Supervisor reports directly to the Condominium Manager and Assistant Manager.

JOB DUTIES:

• Communicate directly with guests, both in person and by telephone.
• Customer Service Excellence.
• Responsible for securing all property at the Front Desk area and limiting access to the said area by residents or guests.
• Authorization of visitors with proper credentials that have been cleared, access to the elevators that service the residents.
• Knowledge of the fire procedures and proper handling of the fire alarm system and making announcements.
• Responsible for providing the management office with detailed incident reports.
• Processing and providing packages to residents.
• Aware and enforcement of the condominium Rules and Regulations and report issues to the management office.
• Ensures that buildings’ access points are secure throughout.
• Must be cognizant of any issues that may cause injury and liability in any way i.e. leak damages to vehicles, etc.
• Assist Residents when needed i.e. luggage, groceries, and packages.
• Follow proper procedures when dealing with an emergency i.e. water leaks, complaints, etc.
• Individuals’ demeanor is always pleasant, and service orientated.
• Operation of office equipment such as computers, calculators, phones, fax machines, electric mail metering devices, etc.
• Supervising front desk team and scheduling all shifts, filling in as needed.
• Scheduling and Shift Management.
• Set and maintain high standards for personal appearance and grooming for all front desk staff.

Qualifications:

• Administrative experience
• Microsoft Office experience
• Strong communication skills
• Organizational abilities
• Data entry skills
• Bi-Lingual Preferred
• Strong leadership abilities with excellent communication and interpersonal skills
• Solid understanding of condominium rules and regulations

Physical Demands:

The Front Desk Attendant is required to sit and stand and occasionally may be required to reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 20 pounds or less. The position requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Benefits: May vary between properties and pre-approved by the Board of Directors

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays
• 17 PTO Days
• Birthday off
• Advancement Opportunity
• And more….

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.