IT Help Desk Engineer (Hybrid/Remote)

IT Help Desk Engineer (Hybrid/Remote)

Department: Response Center

Employment Type: Full Time

Location: Walnut Creek

Compensation: $28.85 - $43.27 / hour

Description

**Our Offices are located in Napa, CA & San Diego, CA**This role would be hybrid/remote**
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?

A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team!

Qualifications Required:

• Must have 3 years minimum IT Help Desk experience
• Strong aptitude for Customer Service
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able to collaborate as part of a team in various roles
• Respond to emergency situations effectively, maintaining poise and focus
• Ability to organize and manage multiple priorities

Qualifications Preferred (not required):

• Certifications: One or more of the following:
  • Microsoft Associate or Expert level certification
  • CompTIA (Network+, Security+)
  • CCNA
  • VMware
  • Apple
  • Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Previous MSP Experience

You will be working with the following technologies on a daily basis:

• Microsoft Windows and Mac
• Microsoft Windows Server/Active Directory
• Office 365 / G Suite
• Microsoft SQL
• Microsoft Exchange
• SonicWALL, Cisco
• Remote Access: RDS, Citrix, VPN
• Virtualization: VMware, Microsoft Hyper-V
• Wireless: Ruckus, Unifi, Meraki

Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make lifelong connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Typical Work

A typical day revolves around customer support on a variety of platforms and technologies. See the supported technologies section below.

Benefits

• Medical- Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays