Patient Service Specialist

About Balance Foot & Ankle Wellness Center

Balance Foot & Ankle Wellness Center is a growing and evolving surgical podiatric practice that is family owned. Our patient-centered practice encompasses all foot and ankle conditions from traumatic injuries, congenial conditions, skin and nail disorders, diabetic foot care and diabetic shoes, custom orthotics, in-office procedures, and wound care.

Benefits of working with us

-Part and full time positions available

-Private/family/woman owned and operated

-Hours that promote a healthy work/life balance (No evenings, weekends or holidays!)

-Performance-based pay

-Medical, dental, vision insurance for full time employees if needed

-Competitive PTO package for full time employees

-Employer-paid life insurance

-401K after 1 year of employment

-Growth opportunities

Job Overview

We are currently seeking a positive and enthusiastic individual to become part of our team at Balance. The Patient Service Specialists function as members of the patient care team at the front desk utilizing their knowledge and experience in order to provide professional care with an emphasis on hospitality to patients and clients.

Patient Service Specialists maintain an efficient flow within the office while helping create a warm and welcoming environment for our patients both over the phone and face-to-face. These individuals' assist with duties including but not limited to answering calls for multiple locations, scheduling patient appointments, updating insurance information and patient demographics upon check in, communicating between patients and physicians via phone and EMR system, collecting copayments and patient balances.

General Responsibilities

• Be on time for your shift, and willing to work a flexible schedule as business dictates.
• Properly care for equipment and use proper amounts of supplies.
• Practice HIPAA and OSHA compliance at work and off-duty.
• Complete required checklists
• Escort patients through treatment stages, which may include greeting, check-in and check out.
• Assist in effective patient communication and practice building, which may include answering the phone, scheduling appointments, addressing patient needs and concerns in the office, returning patient phone calls.
• Assist in patient issue resolutions.
• Document and maintain medical records as appropriate.
• Document any action taken as well as verbal or written advice given to the patient or patient representative within the medical record.
• Assist in filing clinical forms and documents in patient medical records.
• Dispense and explain after visit literature and instruction upon patient discharge.
• Make patient follow up appointment prior to patient discharge.
• Make calls as needed to insurance companies, hospitals, and physicians offices.
• Communicate to management any and all occurrences involving staff or guests that require attention.
• Possess ability to work without direct supervision.
• Maintain a positive and hospitable attitude and contribute toward a quality work environment that encourages client retention and a happy staff.
• Assist in all areas of our operation and training as requested by management.
• Train new staff as needed.

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication/listening skills, and basic computer knowledge.
• Minimum of 2 years experience in the medical field.
• Experience with EPIC EMR preferred.
• Comfortable with patients with various needs and disabilities.