Customer Service Associate

At KPI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Associate plays an integral part in our eminent efforts. We are a diverse team working together to ensure a positive and exhilarating experience for not only our entry-level Customer Service Associate team but all our clients and customers as well.

We provide the necessary resources for our Customer Service Associate to be successful. We possess a motivating environment that encourages professional growth from entry-level on for our team. Career possibilities are limitless with KPI Group. As an entry-level Customer Service Associate, you will have the ability to optimize your experience with training in all departments of our firm.

Entry Level Customer Service Associate Responsibilities:

• Work directly with other Customer Service Associates and Management staff to provide accurate information and superior customer service contributes
• Deliver extraordinary customer care by responding to customer concerns knowledgeably and empowered to provide consistent and impeccable customer experience
• Establish customer accounts, review and accurately enter order information, and handle confidential client information
• Meet or exceed daily business goals and expectations to increase profit margins and sales revenue
• Ensure that customers have a positive experience by exhibiting prideful behaviors, collaboration, and an enthusiastic, positive attitude.
• Educate customers on product features, values, and any deals or promotions

Requirements

Entry Level Customer Service Associate Requirements:

• 1-2 years of customer service or sales experience
• High school Diploma / GED
• Effective and persuasive communication and negotiation skills
• Goal-oriented and resourceful
• Trustworthy and Reliable: Ability to handle confidential and sensitive information
• Exceptional organizational and time-management skills
• Immaculate decision making and problem-solving abilities
• Passion for building customer loyalty through remarkable listening, relationship building, and strong written and verbal communication

by Jobble